Solution Consultant

Role overview 🚀

As a Solution Consultant at Benifex, you’ll act as the vital bridge between our customers and our internal technical teams, ensuring successful delivery of employee benefits portal implementations. Working across customers of varying size and complexity, you’ll gather and translate requirements into high-quality, best‑practice solutions that deliver an excellent user experience. You’ll take ownership of your designs, confidently explaining technical concepts to non‑technical stakeholders while collaborating closely with technical experts. This role suits a proactive, solution‑oriented consultant who enjoys problem‑solving, building relationships and making a real impact on customer outcomes.

Responsibilities 🤘

• Lead collaboration with customers, brokers and benefit providers throughout implementation projects across UK&I and international markets

• Gather, document and analyse customer requirements, producing detailed solution designs aligned to Benifex best practices

• Partner with technical colleagues to design feasible, scalable solutions that meet customer goals within Benifex technology

• Identify risks, exceptions and edge cases early, designing robust end‑to‑end processes and workflows

• Deliver solutions with a strong focus on user experience for both employees and customer administrators

• Build and maintain trusted advisor relationships with key customer stakeholders

• Act as a subject matter expert on benefits, Benifex solutions and integrations for internal teams

• Support product development initiatives with customer and market insights

• Represent Benifex as a solution expert in sales meetings when required

• Contribute to and continuously improve Benifex best‑practice libraries, processes and implementation standards

• Share knowledge and act as a role model within the consulting community, supporting the development of others

• Continuously research and expand your understanding of the global benefits landscape

What we are looking for🔎

• Experience in a customer‑facing, requirements‑gathering role within a project delivery environment

• Proven ability to deliver multiple customer projects simultaneously

• Experience working on system integration projects, ideally HR or Payroll integrations

• Strong ownership mindset with a completer‑finisher approach and high accountability

• Evidence of proactively driving improvements and constructively challenging the status quo

• Excellent communication skills, with the ability to explain complex or technical concepts to varied audiences

• Confidence in navigating difficult conversations with empathy and fairness

• A collaborative team player with a solution‑oriented, problem‑solving mindset

• Comfortable working with technology and logical process design

Bonus points for:

• Experience in the benefits/HR/ technology/payroll industry in a consulting or implementation role

Our interview process ✌

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial interview with the Talent team.
⏳ Interview and Presentation with the hiring manager.
🤩 Final interview with a senior team member/director.

We look forward to receiving and reading your application!

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.