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Customer Onboarding Consultant (m/f/d)

Sport Alliance GmbH

Roles & Responsibilities

  • 2+ years of experience in onboarding, implementation, consulting, customer-facing, or software support roles, ideally in SaaS or platform environments
  • Strong communication, facilitation, and customer-facing skills
  • Fluent Spanish, English, and German skills, written and spoken
  • Ability to understand operational workflows and translate them into scalable system solutions

Requirements:

  • Lead customers through onboarding, implementation, training, migration, and go-live phases
  • Conduct configuration workshops to understand customer workflows and business needs
  • Translate operational requirements into scalable and stable system configurations
  • Deliver structured trainings that enable successful and independent platform adoption

Job description

At Sport Alliance, we help fitness and wellness businesses scale through digital solutions. We are looking for a Customer Onboarding Consultant to lead customers through onboarding, implementation, and go-live while turning operational needs into scalable platform solutions.

In this role, you will act as a trusted partner throughout the onboarding journey — guiding customers through configuration, migration, and adoption while supporting the growth of our Spanish-speaking customer base.


Your Position in Our Team
  • Lead customers through onboarding, implementation, training, migration, and go-live phases
  • Conduct configuration workshops to understand customer workflows and business needs
  • Translate operational requirements into scalable and stable system configurations
  • Advise customers on platform best practices and implementation decisions
  • Deliver structured trainings that enable successful and independent platform adoption
  • Ensure high-quality implementations before go-live
  • Support customers during migration and hypercare activities
  • Collaborate closely with Project Management, Customer Success, Product, and Engineering teams
  • Document decisions, configurations, and open topics
  • Independently manage smaller implementation projects end-to-end

    • Your Profile
  • 2+ years of experience in onboarding, implementation, consulting, customer-facing, or software support roles, ideally in SaaS or platform environments
  • Strong communication, facilitation, and customer-facing skills
  • Ability to understand operational workflows and translate them into scalable system solutions
  • Confidence in advising customers and recommending suitable solutions
  • Structured, proactive, and ownership-driven way of working
  • Comfortable working independently and cross-functionally
  • Fluent Spanish, English, and German skills, written and spoken
  • Experience with migrations, Zendesk, or enterprise customer environments is a plus

    • Your salary
  • PLN 12,500–16,500 gross/month
  • The final offer depends on experience, skills, and overall fit.

    • Your benefits with us

  • Benefits package – private medical care and a sports card to support your health and well-being

  • Access to Udemy Business – boost your skills with thousands of high-quality online courses

  • Flexible work model – work fully remotely or combine it with on-site collaboration at our modern office in Warsaw

  • Employment options tailored to you – pick the contract type that best fits your needs

  • Flexible Working Hours – adjust your schedule to fit your lifestyle

  • Unique experience in the Fitness and SaaS industry – join a market-leading company in a dynamic, fast-growing industry

  • International team – work alongside talented colleagues from around the world in a diverse and inclusive environment

  • Unforgettable company events – take part in engaging team-building activities and memorable celebrations

    •
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