Role overview

Qualifications

3-5 years of experience in a client success, consulting, or project management role
Exceptional verbal and written English communication skills
Hands-on experience with AI tools and workflows (Claude preferred)
Familiarity with Slack and Zoom for internal team coordination

Responsibilities

Provide frontline support as the first point of contact for client teams, respond to requests, and escalate to the founder as needed
Diagnose client needs, define what the response should look like, and configure tooling across Notion, Linear, Slack, Google Workspace, Claude, Fireflies, etc.
Turn messy materials (transcripts, emails, documents) into useful artifacts such as summaries, decision logs, briefs, or procedures while stewarding the client's knowledge base
Onboard new clients by standing up tooling, ingesting context, building initial structures, and establishing routines; monitor AI outputs for quality and drive improvements

Key facts

Remote from: Latin America
Full time
Mid-level (2-5 years)
AI Operations (AI Ops) Engineer
English

Other skills

Basic Writing
Teamwork
Verbal Communication Skills
Problem Solving

About the company

Talent Hackers

Human Resources, Staffing & Recruiting

Talent Hackers is the first nodal distributed network platform for the search and recruitment of technology and digital professionals based on paid referrals. Through the dynamic distribution of offers, performed by our algorithm, these reach key profiles, activating passive talent, the one that is not actively looking for a job. Nodal technology is based on the data available on the Internet, creating networks of "nodes" over which the offers are distributed. By "nodes" we mean individuals, training centers, social and/or professional networks, communication channels, publications, groups, job boards, forums, blogs and other portals. A "node" can refer to many things. In short, it is there where we are going to impact with the offer because there are professionals who fit with it. And it is through the application of digital marketing techniques, how we impact that talent. Then, our paid referral system is the core of our collaborative model and where its full power is shown, as it allows anyone to share our offers with their contacts and be rewarded if one of their referrals is finally incorporated into the company. When creating an account on Talent Hackers, each user generates a unique code that will be added to the url that they share with their network. This way we can identify the candidates that come through a talent hacker and deliver their reward if the candidate is hired.

Company details

IndustryHuman Resources, Staffing & Recruiting

Company size11 - 50

Links

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Job description

About Our Client

Our Client builds institutional memory for investment firms and family offices. The judgment, decisions, and conversations that make a firm what it is mostly live in people's heads, and disappear when those people move on. We change that, working on top of the tools each firm already uses to turn how they operate into something the team can use, allocators can see, and the next generation can inherit.

The Role

This is a frontline operations role for an AI-native consulting practice. The founder owns each client engagement and sets the architecture. You keep the systems running and the clients well-served.

As AI lets very small teams deliver work that used to require very large ones, someone has to make sure the prompts, knowledge bases, capture routines, and recurring deliverables behind that actually work as intended.

What You'll Do

Frontline support. Be the first point of contact for client teams. Take in requests, respond, and escalate to the founder when needed.
Diagnose the problem. Most requests won't come with clear specs. Figure out what the client actually needs and what the response should look like.
Update the tooling. Once you know the right response, go into Notion, Linear, Slack, Google Workspace, Claude, Fireflies, etc., and make it real. The work is configuration and curation.
Turn messy material into useful artifacts. Transcripts, email threads, scattered documents, read them, find the structure, produce a summary, decision log, brief, or procedure.
Steward the knowledge base. Keep each client's institutional memory layer organized, current, and trustworthy. Catch staleness, gaps, and drift before they compound.
Monitor quality. Review AI-assisted outputs on a regular cadence. Fix wrong-voiced or thin output and feed corrections back into the templates.
Document the system. Write the procedures and reference materials that let a client's team operate on their own.
Onboard new clients. Stand up tooling, ingest context, build initial structures, get routines running. Each onboarding makes the next one faster.

Must Have

3-5 years of experience in a client success, consulting, or project management role
Exceptional (C-level) verbal and written English communication skills
Hands of experience/familiarity with AI tools and workflows (Claude preferred)
Well organized with a positive attitude and problem-solving skills
Familiarity with Slack and Zoom for internal team coordination/communication
Ability to work full-time EST

Nice to Have

Background working in a data-intensive role, organizing info into actionable insights