Client Account Executive

Position Summary 

The Client Account Executive plays a critical role in driving revenue growth by expanding relationships within an existing portfolio of clients. This position focuses on identifying new opportunities within current accounts, strengthening client partnerships, and delivering solutions that provide continuous business value.

Working primarily with small and mid-sized business (SMB) and mid-market clients already engaged with Magna5, this role collaborates closely with internal teams to ensure high client satisfaction, strong retention, and ongoing account expansion.

This is a growth-focused account management role dedicated to expanding existing accounts, not acquiring net-new logos.

Position Objective

The Client Account Executive is responsible for maximizing the value of assigned client relationships by:

• Driving account growth through strategic expansion initiatives
• Identifying and executing cross-sell and upsell opportunities
• Supporting renewals and retention efforts
• Increasing client adoption of Magna5’s: 

o Managed Services

o Cloud Solutions

o Cybersecurity Offerings

o Professional Services

This role requires a consultative, client-centric approach, aligning technology solutions to business needs and delivering measurable outcomes.

Key Responsibilities (MSP-Focused)

Account Growth & Revenue Expansion

· Identify, develop, and close upsell and cross-sell opportunities within assigned accounts

· Build and execute strategic account plans to expand service adoption

· Consistently meet or exceed revenue growth targets

Client Relationship Management

· Serve as the primary contact for assigned clients

· Build trusted advisor relationships with key stakeholders and decision-makers

· Conduct regular account reviews, including QBRs and strategic planning sessions

Opportunity Identification & Solution Alignment

· Proactively uncover client business challenges and technology needs

· Align Magna5 solutions to client objectives and demonstrate ROI

· Partner with technical teams to deliver tailored solutions

Renewals & Retention

· Support renewal processes to ensure high retention and on-time execution

· Identify and mitigate churn risks proactively

· Strengthening long-term partnerships through ongoing engagement

Internal Collaboration

· Collaborating with Customer Success, Service Delivery, Sales Engineering, and Leadership teams

· Ensure alignment between sales and delivery for seamless client experiences

· Advocate for client needs internally

Pipeline & Forecast Management

· Maintain accurate pipeline and forecasting within CRM systems

· Track opportunities and revenue projections

· Ensure strong pipeline coverage and disciplined sales execution

Client Experience & Advocacy

· Delivering high-quality client experience across all touchpoints

· Manage escalations and ensure timely resolution

· Gather feedback to improve services and identify growth opportunities

Qualifications

· Bachelor’s degree preferred or equivalent relevant experience

· 1–3 years of B2B inside sales, business development, or account management experience (IT services, MSP, cloud, or cybersecurity preferred)

· Prior experience selling or supporting technology solutions in a consultative environment

· Proven experience or exposure to recurring revenue / subscription-based services

· Strong understanding of MSP service models, SLAs, onboarding, and service delivery concepts

· Comfortable discussing IT topics including networking, cloud, security, and managed support

· Experience working remotely in a quota-carrying role

· Excellent written and verbal communication skills

Preferred Experience

· Experience selling to SMB and mid-market clients

· Familiarity with vCIO/QBR-driven sales motions

· Knowledge of ITIL-aligned service delivery environments

· Experience selling Microsoft-centric MSP stacks (M365, Azure, Intune)

Tools & Technologies Used

· CRM Platforms: Salesforce Sales Cloud, HubSpot, or ConnectWise Sell/Manage

· Sales Enablement & Prospecting: LinkedIn Sales Navigator, Outreach, Apollo

· MSP Tooling Exposure: PSA/RMM platforms (ConnectWise, Autotask, Kaseya)

· Video Conferencing: Microsoft Teams, Zoom

· Collaboration: Microsoft Teams, Slack

· Reporting & Forecasting: CRM dashboards and MSP financial metrics

Remote Work Performance Goals

This role operates in a remote or hybrid environment with a strong emphasis on accountability and engagement:

· Maintain high responsiveness to clients and internal teams

· Conduct regular virtual meetings including QBRs and strategic reviews

· Demonstrate disciplined pipeline management and activity levels

· Actively participate in team collaboration and internal meetings

· Ensure CRM systems are consistently updated and accurate

· Deliver seamless, high-quality client experience regardless of location

· Maintain a secure, professional remote work environment

About Magna5

Magna5 exists to help organizations transform. As a trusted Managed Services Provider, we integrate technology and processes to drive digital transformation. Our services include managed IT, cloud, cybersecurity, network management, and backup and disaster recovery—delivered 24/7/365 by a team of experts.

Our mission is to help customers work better, faster, and smarter through proven strategies, innovative technology, and a fully managed approach. We act as a trusted advisor and extension of our customers’ teams — and that starts with a strong, energized sales organization.

If you are driven, curious, and motivated to grow a career in MSP sales, we want to hear from you.

Why Join Magna5?

· Remote-first MSP sales role with autonomy and accountability

· Sell sticky, high-value recurring managed services

· Exposure to leading-edge managed services, cloud, and cybersecurity solutions

· Strong alignment between Sales, vCIO, and Service Delivery teams

· Competitive base salary plus commission/OTE

· Clear career path into Sales Executive role