Key Facts

Remote From:

United States

Full time

Senior (5-10 years)

129 - 215K yearly

English

Hard Skills

Software Project Management Client Services Operational Risk Management Employee Onboarding KPI Reporting Accounts Payable Deal Structuring Pricing Systems Pipeline Planning Capacity Planning +20 more

Other Skills

•
Program Management
•
Governance
•
Quality Assurance
•
Training And Development
•
Decision Making
•
Collaboration
•
Detail Oriented
•
Team Building
•
Problem Solving

Roles & Responsibilities

Bachelor’s degree (or equivalent) with a minimum of 7 years of relevant experience
Alternatively, a combined minimum of 11 years of higher education and/or work experience including at least 3 years of relevant experience
9 years of supervisory/operations experience
Experience leading cross-functional programs in card/fintech or financial services environments

Requirements:

Lead end-to-end Commercial Card Implementation (CCI) delivery, onboarding, kickoff calls, site visits, and oversee platform/technical installs
Partner with Product and fintech teams to operationalize new/enhanced products and lead CCI fintech workstreams including training, readiness, and risk/control requirements
Actively manage pipeline with Sales to accelerate revenue, reduce documentation/credit cycle times, and achieve 90%+ deal completion and faster time-to-revenue
Own operational risk management and governance for CCI, lead audits toward effective ratings, and drive cross-functional collaboration to ensure high client satisfaction and adoption

Job description

Overview:

Leads end-to-end Commercial Card Implementation (CCI) strategy and execution, overseeing client onboarding, pipeline acceleration, operational risk management, participates in product and fintech launches. Serves as a cross-functional leader partnering with Sales, Product, Solution Delivery, Risk, and fintech partners to accelerate time to revenue and deliver scalable, high-quality client experiences.

Primary Responsibilities:

Client Implementation & Delivery

Lead complex and high-value client implementations, including structured kickoff calls, site visits, and end-to-end onboarding.
Oversee delivery of platform and technical installs (e.g., Online Client Facing program management platforms, Payables Automation platforms, QuickBooks integrations).
Ensure consistent, high-quality onboarding experiences that drive adoption and satisfaction.

Product & Fintech Enablement

Partner with Product Management to operationalize new and enhanced products.
Lead CCI workstreams for fintech initiatives, including training, readiness, and risk/control requirements.
Maintain deep platform expertise to support delivery and reduce dependency on Product teams.

Pipeline, Deal Execution & Revenue Acceleration

Actively manage pipeline pull-through with Sales to resolve stalled or complex deals.
Drive reductions in documentation and credit cycle times.
Achieve and sustain a 90%+ deal completion ratio and faster client time to revenue.

Operational Excellence, Risk & Audit

Own operational risk management across CCI with strong controls and governance.
Lead audit engagements, targeting at minimum, “effective” ratings across all functions.
Ensure accuracy, compliance, and zero-defect performance in operational activities.

Team & Cross-Functional Leadership

Build and develop CCI capacity, including hiring and onboarding new resources.
Strengthen coordination across CCI, Product, Pricing, and Solution Delivery teams.
Support scalable execution through improved validation and workflow efficiency.

Executive Communication & Client Servicing

Represent CCI in Monthly Business Reviews, providing clear visibility into performance, risks, and outcomes.
Maintain high service levels for assigned high-value clients.

Success Measures

Reduced onboarding and implementation cycle times
90%+ deal completion ratio
Successful product and fintech launches
Clean audit outcomes
High client satisfaction and adoption

Education and Experience Required:

Bachelor’s degree and a minimum of 7 year relevant experience,

OR lieu of a degree,
A combined minimum of 11 years higher education and/or work experience including 3 years relevant experience

9 years supervisory/operations experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $128,900.00 - $214,900.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.