Key Responsibilities:
- Monitor the performance of selected supplier(s) against contractual SLA KPI and perform supplier escalations promptly
- Prepare and validate quarterly SLA calculations and performance reports for service partners and suppliers, enabling transparent performance monitoring and informed operational decision‑making
- Develop and maintain strong relationships with suppliers to ensure high-quality service delivery
- Initiate, lead, and support contract negotiations in close collaboration with internal stakeholders, ensuring favorable terms for service quality and cost‑effectiveness
- Identify areas for improvement and work collaboratively with suppliers to implement changes
- Prepare and conduct regular performance reviews with suppliers to discuss issues, trends, and future strategies (i.e. QBRM)
- Ensure compliance with contractual obligations and performance standards
- Collaborate with internal teams to align supplier performance with company objectives
- Assist in internal reporting to management, including performance updates and presentations
- Drive strategic initiatives to improve operational processes and supplier management
- Manage supplier-related European campaigns and retrofit projects, ensuring they align with IONITY’s network's strategic objectives
- Stay informed about industry best practices and implement relevant changes to supplier management processes
- Oversee, track, and steer claims and cost‑recovery topics related to suppliers’ performance in collaboration with Procurement, Network Operations, and suppliers, ensuring transparency and full closure
