Position:

Customer Support Associate II - Distribution Center

Job Description:

Arrow is looking for a Customer Support Associate II to join our team. This position is based in our Guadalajara distribution center (Located in Parque Nogales, Zapopan) and works to Arrow’s programming center and sales teams to best serve Arrow customers. 

What You'll Be Doing:

• Provide an expert level of customer service to the Component Sales teams, direct customers and the programming production team. Driving our customers order performance and exceeding expectations.  This is to further enhance Arrow's position within our customers and suppliers.

• Responsible for overseeing the Order to Invoicing processes for their customer base. Value-add order entry, maintenance, follow up, first article issue triage, managing inbound customer quote requests in Unity, AEGIS and Service desk.

• Support sales team and direct customer contact within Bond/Planned Demand and FQR/CAPA quality assurance processes.

• Assist Sales with overall quote to order issues, identifying adaptor support, automation, adaptor conversion, quote revisions, helping to facilitate First Article Samples, expedites and sub inventory processes.

• Attend Sales and customer conference calls as well as coordinate and direct facility visits, tours and audits; representing the Programming/Distribution enters processes and providing direction for correct paths to resolution.

• Liaison between Sales and our customers for the Programming/Distribution centers production teams. Provides the first point of escalation for Sales and the customer. 

What We're Looking For:

• Bachelor's degree or equivalent combination of education, experience and training

• Minimum 2-4 years related experience in customer service, warehousing, manufacturing, distribution, quality and/or programming

• Problem resolution, conflict management and solution development skills

• Heavy multi-tasking with calls, emails, meetings or walk-up inquiries

• Project management experience

• Knowledge of Microsoft Office applications – Office, Excel, PowerPoint

• Excellent verbal and written communication; must be fluent in English

Work Arrangement:

Hybrid: 3 days in our distribution center (Parque Nogales, Zapopan) / 2 days work from home

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus

• 40% vacation premium

• 10 vacation days

• Vision Assistance

• Life Insurance

• Healthcare Insurance

• Food/Pantry Vouchers

• Restaurant Vouchers

• Savings Fund

• Growth Opportunities, and more!

Apply Today!

$19,991.67 - $22,733.33 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Location:

MX-JAL-Zapopan, Mexico (Guad Whse)

Time Type:

Full time

Job Category:

Business Support

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)