Suspense Specialist

Agency

Dept of Revenue

Division

Submissions Processing

Job Classification Title

Administrative Specialist I (S)

Position Number

60082616

Grade

NC08

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***

The North Carolina Department of Revenue is recruiting for a Suspense Specialist in our Submissions Processing Division. This is a full-time, in-state teleworking position.

The key responsibility of this area is to timely post suspended paper and electronic documents to taxpayer accounts. Team members have knowledge of ITAS and PSRM tax schedules, including all the different forms associated with the tax types. Team members often work closely with the Distribution Unit and other divisions within NCDOR to ensure suspended returns are posted according to administered guidelines and to understand tax laws and form changes. They consult with Administrative Officers in various divisions as needed for complex items. Support in working suspended items is also provided to other areas within NCDOR.

Knowledge Skills and Abilities/Management Preferences

• Knowledge of general office procedures, methods, and practices with proficiency in using a computer including Microsoft and mainframe applications

• Intermediate keying and typing skills, with experience using an adding machine

• Experience with analyzing, problem solving, and interpreting data leading to appropriate actions with processing tax returns

• Ability to meet and maintain work performance standards for quality and quantity

• Ability to establish and maintain effective working relationships with others in a group setting or while working independently ​

Recruitment Range: $39,244.00 - S43,000.00

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service 
• Twelve paid holidays per year 
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year 
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave 
• Personal Observance Leave and Community Service Leave  
• Longevity pays lump sum payout yearly based on length of service 
• 401K, and 457 plans
• Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. 

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. 

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.

Applicants eligible for veteran's preference should attach a copy of form DD-214.

If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 984-275-5832.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Donna L Howe

Recruiter Email:

DONNA.HOWE@NCDOR.GOV