Key Facts

Remote From:

Part time

Mid-level (2-5 years)

English

Hard Skills

Project Implementation De-escalation Techniques Project Management Train The Trainer Curriculum Development Regulatory Compliance Vendor Management Active Safety Meeting Facilitation Stakeholder Engagement +3 more

Other Skills

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Program Management
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Training And Development
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Accountability
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Collaboration
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Communication
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Time Management
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Creative Problem Solving

Roles & Responsibilities

Bachelor's degree in a related field or equivalent combination of education and experience
Proven program or project management experience delivering large-scale training implementations on schedule
Experience designing and deploying a train-the-trainer model and coordinating multi-site training
Ability to establish and maintain partnerships with external vendors and internal stakeholders, ensuring training fidelity and regulatory compliance

Requirements:

Lead the design, implementation, and fidelity of a vendor-designed de-escalation training program for direct care providers across North Carolina DHHS facilities
Establish and maintain partnerships with external vendor resources and local facility staff development leaders to meet vendor expectations and regulatory requirements
Design and deploy a train-the-trainer model, develop detailed project plans and timelines, coordinate meetings, and track training completion
Provide ongoing coordination for stakeholders and develop sustaining activities to ensure training remains current as new direct care employees arrive

North Carolina Department of Public Safety

About North Carolina Department of Public Safety

Department of Public Safety The overall mission of the Department of Public Safety is to improve the quality of life for North Carolinians by reducing crime and enhancing public safety. The secretary serves as the sole representative on the Governor's Cabinet for the state's law enforcement, correction and emergency response community. The department focuses citizen and legislative attention on law enforcement and public safety issues, such as drinking and driving, underage access to alcohol and tobacco, the proper use of child safety seats, crime prevention, and preparation for natural disasters. In addition to natural disasters, the department is constantly updating plans and providing training for local officials to respond to emergencies such as terrorism, communicable diseases, nuclear power plant incidents and civil unrest.This agency serves as the coordinating agency for North Carolina's homeland security preparedness.

Founded: 2018

Company size: 5001 - 10000

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Job description

Agency

Office of State Human Resources

Division

Temporary Solutions

Job Classification Title

Program Manager II (S)

Position Number

Grade

NC21

About Us

To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES.

Description of Work

Knowledge Skills and Abilities/Management Preferences

This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org.

Visit www.nctemporarysolutions.com for employment information.

Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time. 

Individuals hired into a temporary State job must be fully qualified for the job.  OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs.  Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.

This temporary position is located at 1915 Health Services Way, Raleigh - Wake County, with the Department of Health & Human Services. 

Job Order Hourly Rate of Pay: $50.00 (Based on education and/or years of relevant work experience reflected on the application). 

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification.  The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.

Key Responsibilities & Management Preferences:

Working within the NC DHHS Division of State Operated Healthcare Facilities tasked with providing direct care to individuals with needs that surpass community service capabilities, this program management role will leverage expert project management knowledge, experience designing complex implementation plans, and skill advancing through key milestones on schedule to accountably implement a vendor-designed training program for direct care providers to competently utilize de-escalation theory and practice while interacting with patients/residents.

This evidence-based safety training program developed by a contracted vendor includes both classroom education and physical skills mastery. The training model must be delivered with fidelity to equip direct care providers with the ability to minimize risk of assaultive behavior and resulting injuries to service recipients and caregivers.

This role will require establishing and maintaining strong partnerships with both external vendor resources and local facility staff development (employee training) leaders to implement a training program that conforms with vendor expectations and satisfies regulatory requirements.

Training program implementation will require design and deployment of a train-the-trainer model to be followed by training of several thousand frontline care personnel situated at facilities across North Carolina.

Deliverables will include a detailed project plan, project timeline, meeting scheduling and facilitation, support and coordination for key stakeholders, tracking of training completion, and specification of ongoing periodic activities to sustain training programs as new direct care employees arrive for orientation.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tracey Hinnant

Recruiter Email:

TRACEY.HINNANT@NC.GOV

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