Key Facts

Remote From:

Full time

Mid-level (2-5 years)

Spanish, English

Hard Skills

Account Management Customer Success Management Project Management Escalation Management Cross-Selling Customer Engagement Strategy Customer Analysis Customer Development Project Management Upselling +6 more

Other Skills

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Prioritization
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Communication
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Solutions Focused
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Persuasive Communication
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Detail Oriented
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Relationship Building

Roles & Responsibilities

2-4 years of experience in client success or account management
Experience promoting SaaS solutions in a client success role
Fluency in Spanish and English
Strong project management and prioritization abilities; experience with CRM software and web-based tools

Requirements:

Educate clients to understand Breezeway platform and align their needs with future product development to enable success
Accelerate user adoption and provide ongoing education on new features and capabilities
Maintain ongoing client engagement, drive value, identify upsell opportunities, and monitor churn risks with action plans
Represent the voice of the client internally; apply a solution-oriented approach and escalate issues promptly while driving adoption strategies

Breezeway

About Breezeway

Breezeway’s property operations platform helps coordinate, communicate, and verify detailed work at properties, and deliver the best service experience to guests and homeowners. Breezeway’s software and mobile apps have facilitated over 30M property tasks and helped thousands of short-term rental operators and hospitality professionals meet detailed service standards. Combining deep learning technology, robust property data, smart messaging, and mobile-first task management, Breezeway is bringing service optimization to the property management space. Created by the founder of FlipKey (acquired by TripAdvisor), the Breezeway team is building the future of property care and service.

Founded: 2018

Company size: 51 - 200

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Job description

Breezeway’s award-winning property operations and experience platform helps coordinate, communicate, and verify detailed work at properties. Powering over 55M property care tasks, Breezeway helps thousands of short-term rental managers and hospitality operators increase operational efficiency and boost service revenue while eliminating manual work and elevating the experience at each property.

What We’re Looking For

Breezeway is hiring a Client Success Manager to serve as the primary resource and partner for our clients. As a trusted advisor, you will own the business relationship post-implementation and leverage a thorough knowledge of our product and a deep understanding of each client’s complex needs to deliver solutions tailored to drive their success. Our ideal candidate is as driven to achieve goals as they are to foster long-lasting relationships. If you are passionate, proactive, and solution-oriented, we would love to talk.

What You’ll Do

Ensure the client has the best understanding of our platform, technical capabilities, and know how to enable their success, while learning about their unique business needs and how they align with future product development at Breezeway.
Accelerate new user adoption through functional and conceptual instruction and provide ongoing education on new features.
Maintain continuous engagement with clients to
Increase value and build confidence in the product by providing ongoing education on new features and products
Drive further adoption
Identify upsell opportunities
Identify business churn risks early, and create action plans to circumvent them.
Develop strategies for engagement, adoption, and success planning, by analyzing data and client feedback. Further drive value by identifying additional upsell and cross sell opportunities.
Represent the voice of the client internally, and provide feedback that enables continuous development and improvement of how we do business
Apply a solution-oriented approach to meeting client needs, and escalate client issues quickly.

Who You Are

Driven to understand client’s needs, empower them with best practices, and build trust.
Outstanding people skills that enable you to build and maintain strong relationships with colleagues and clients.
A self-starter able to thrive in a fast-paced environment through strong communication, meticulous attention to detail, and autonomous execution.
A clear, confident, and persuasive communicator who can craft and deliver messaging for diverse groups of users and stakeholders, knowing when and how to represent different interests.
Value Diversity, Equity, Inclusion, and Belonging (DEIB).

What You’ll Bring

2-4 years experience in client success or account management.
Experience promoting SaaS solutions in a client success role.
Strong project management and prioritization methods.
Experience with CRM software and web-based tools.
Proven ability to effectively juggle multiple projects with competing priorities.
Experience in startups is a bonus.
Experience in the property management industry is a bonus.
Fluency in Spanish & English

Breezeway is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. We embrace diversity and are committed to creating an inclusive workplace. We believe that respect fosters open-mindedness and curiosity, enabling us to gain valuable perspectives from our teammates, the market, and our clients. All qualified applicants will receive consideration for employment without regard to these factors. If you need accommodation during the application process, please let us know.

We're a remote-first company with team members across the U.S. and globe, but we currently hire only in the following states and countries.

Countries: US and Spain
United States: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Illinois, Maine, Massachusetts, Michigan, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin.