Senior Account Manager

Description

TITLE Sr. Account Manager
DEPARTMENT Client Services
DIVISION NPAccel
LOCATION Remote - US

ABOUT OUR COMPANY

NP Digital (NPD) is a global award-winning performance marketing agency. AdAge named us Performance Marketing Agency of Year, Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global Development. Google recently handed us the Agency Excellence Award for Media Unification and both Inc. and AdAge listed us on their Best Places to Work lists.

NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, retargeting, performance display, feed management and conversion rate optimization.

NPAccel focuses on creating innovative, adaptive, and data-driven digital marketing plans for our SMB clients. Obsessed with helping companies grow and exceed their goals with scalable solutions, NP Accel delivers on the mission of continually helping brands connect and engage with their audience.

ABOUT THE OPPORTUNITY

We are seeking an A-player who is experienced and passionate about digital marketing & client relations to serve as a Senior Account Manager for NPAccel.

This candidate should have demonstrated expertise in SEO, CRO & Paid Media and the drive to grow with our rapidly expanding agency.

This role manages our largest, most complex, and strategic accounts. Working both as an individual contributor and collaboratively with a team, this role is both the commercial and strategic lead on our client engagements. Senior Account Managers are responsible for high levels of client retention and growth.

The ideal candidate for this role has top level digital expertise in SEO and Paid Media, superior communication skills, and a strong desire to learn and grow in a digital agency environment.

Demonstrated, hands-on experience managing multiple clients is required. We are seeking strong performers with a track record of success that need an environment where they can have an impact and thrive.

As a Senior Account Manager you will consult, strategize, and manage the execution of complex digital marketing strategies. The Senior Account Manager will also work closely with the internal client team to create program strategy, obtain client approvals, keep the project on schedule, and ensure client requirements and business goals are well-defined and achieved.

This is a newly created role to support our growing team. To qualify, candidates must reside and be eligible to work in the US.

ABOUT THE RESPONSIBILITIES

• Interface with clients and support account team to deliver for clients across a wide array of industries.
• Demonstrate confidence and authority as the day-to-day voice of the agency.
• Use a data-driven approach via web analytics for monitoring and reporting of online marketing campaigns.
• Acquire in-depth knowledge of each clients’ business including key issues, competitive situations and industry trends.
• Demonstrate good judgment, ability to foresee potential issues, and a proactive approach to problem-solving.
• Effectively present the agency’s POV, recommendations, and deliverables to a range of client audiences.
• Serve as a thought leader and client advocate for new technologies, platforms, and programs.
• Work alongside other Account Managers and Leadership to create roadmaps, plan strategic initiatives & lead optimization efforts to hit client goals and targets.
• Ability to define KPIs and deliver on client objectives and targets for volume and ROI.
• Work closely with vendors to ensure quality deliverables for our customers.
• Prevent client escalations by providing an exceptional experience for our customers. Handle escalations appropriately when the need arises.
• Other duties as assigned.

ABOUT YOU

• 3-5 years’ account management experience in an agency environment required.
• 5-7 years' digital marketing experience (agency or client-side) required, specifically experience with SEO & Paid Media.
• Experience working with mid-size and large companies preferred ($5 million in annual revenue and above).
• Hands-on experience with SEO practices and implementation.
• A passion for marketing and client services.
• Strong written and verbal communication skills.
• Demonstrated organizational skills and extreme attention to detail.
• Able to work independently and efficiently in order to meet organizational goals.
• Deadline-oriented, and able to deliver high quality work to clients under pressure.
• Excellent analytical, critical-thinking and problem-solving skills.
• Experience with Google AdWords, Google Analytics and Search Console.
• Self-motivated, self-starter, able to independently execute with minimal supervision in a fast-paced agency environment with rapidly changing priorities.

ABOUT YOUR GROWTH

As an organization we support your growth and development by investing in your learning to advance your career. We believe in empowering you to showcase your knowledge and skills to win together. Career path opportunities for this department includes:

• Account Manager
• Senior Account Manager
• Account Director
• Team Lead
• Associate Group Account Director
• Group Account Director

ABOUT OUR BENEFITS

• We offer a comprehensive and flexible benefits package to all regular, full-time employees. Benefits include but not limited to:
• National Anthem Blue Cross medical plans; EPO, PPO, and HDHP options available
• Flexible paid time off; 16 weeks maternity and 6 weeks paternity leave
• Health Savings Accounts with employer contribution, Flexible Spending Accounts, Dependent FSA
• Vision and dental coverage
• Employer-paid short term disability and life and AD&D insurance
• Employer-paid premium subscription to the Calm app
• Voluntary pet insurance for your furry family members
• Voluntary accident, hospital indemnity, critical illness, and supplemental life insurance
• New hire technology stipend to set up home office

ABOUT THE COMPENSATION

• Base Salary: USD $65,000.00 to $85,000.00; depending on experience and skills
• Commission eligible

ABOUT OUR CULTURE

We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values:

Think Big
“Think Big” challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what’s expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes.

Own It
“Own It” plays a key role in encouraging employee autonomy. We believe owning it inspires employees to build skillsets within their roles and beyond to drive their career where you want. “Own It” highlights ability to make the work yours and deliver creative results.

Have Fun
“Have Fun” means we enjoy working together and cultivating a great work experience for everyone. Our passion for what we do is visible throughout the organization. Anything we enjoy, we are naturally going to do better, so we make our work something we look forward to, rather than simply something we have to do.

ABOUT OUR PRACTICES

NP Digital takes a human-centric approach to hiring. AI tools may assist with administrative or creative tasks, but all evaluations and decisions are made by our awesome people.

NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture! Our goal is to positively impact change through our actions, and we’re committed to equal employment opportunities regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.