Key Facts

Remote From:

Full time

English

Hard Skills

Telephony Calendar Management Telecare Therapeutic Support Staff Continuous Improvement Process Client Services Veterinary Medicine Call Center Experience Medical Practice Experience Service Level Management

Other Skills

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Communication
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Web Navigation
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Multitasking
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Time Management
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Computer Literacy
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Compassion
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Teamwork
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Detail Oriented
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Reliability
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Problem Solving

Roles & Responsibilities

High school diploma or equivalent
At least one year of successful call center or medical facility experience (preferred)
At least one year of successful hospitality industry experience (preferred)
Excellent communication skills

Requirements:

Answer calls on a multi-line phone system, transferring calls quickly and accurately.
Assist in emergency situations by expediting calls to triage staff.
Understand the appointment scheduler for exams and procedures and assist clients with scheduling.
Inform and assist clients with general veterinary information and navigating the hospital website; provide directions to network hospitals.

Job description

Veterinary Call Center Operator- Remote

Red Bank Veterinary Hospital (RBVH) proudly opened its new, state-of-the-art facility in May 2024—an expansive, 100,000+ square foot space nearly twice the size of our original Tinton Falls location. This milestone marks the continuation of over 40 years of dedicated service to our community. Equipped with advanced diagnostics like MRI, CT, fluoroscopy, and a PET scanner, the hospital features 52 exam rooms, 12 surgical suites, a dedicated emergency department, and expanded training spaces. Thoughtful amenities—including feline-only waiting areas, a rehab unit, comfort rooms, and a serene zen garden—reflect our commitment to exceptional care for pets and their families.

We are seeking a compassionate and reliable Call Center Operator to join our team. If you thrive in a fast-paced environment, where no two calls are the same and all animals are welcome, we’d love to hear from you.

Position Overview:
The Call Center Operator provides high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.

Location:

Remote: Red Bank, NJ
- This role is open to candidates who reside in New Jersey ONLY at this time

Compensation:

Starting at $20/hr.
- Final compensation based on experience and skillset.

Anticipated Schedule:

Full Time
- Tuesday – Saturday
- 8:00am – 4:00pm
  - subject to change based on business needs

Key Responsibilities:

Answer multiple line phone system
Transfer calls quickly and accurately
Assist in emergency situations by expediting calls to triage staff members
Knowledge of extension numbers to reach employees throughout the network
Utilize voice mail and paging system
Assist clients with direction to network hospitals
Troubleshoot problem calls
Understand the appointment scheduler program for exams and procedures
Answer general veterinary information questions regarding the hospitals
Inform and assist clients on navigating and using our website

Qualifications
Minimum Requirements:

High school diploma or equivalent.
At least ONE YEAR of successful Call Center or Medical facility experience preferred
At least ONE YEAR of successful Hospitality Industry experience preferred
Excellent communication skills.
Experience with a call volume of 80+ calls per day preferred
Ability to multi-task.
Must be computer literate; basic computer skills with ability to navigate new software.
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Benefits
We’re committed to supporting our team’s well-being and professional growth with a comprehensive benefits package that includes:

Health, Dental, and Vision Insurance to keep you and your family covered.
401(k) with Matching to help you plan for your future.
Employee Assistance Program (EAP) for additional personal and professional support.
Uniform Allowance to ensure you’re always prepared.
Generous paid time off, including:
- Sick Days
- Vacation Days
- Bereavement Leave
Referral Program to reward you for helping us grow our team.

Why Join RBVH?

Work alongside a dedicated team of veterinary professionals committed to delivering exceptional patient care.
Thrive in a fast-paced, collaborative environment where your skills make a direct impact on patients and their families.
Be part of meaningful moments in the lives of pets and their owners, providing compassionate support and care.
Expand your knowledge through ongoing training, mentorship, and a culture that values continuous learning and professional growth.
Receive a competitive compensation and benefits package that recognizes your expertise and commitment.

Discover more about our clinic and the incredible work we do by visiting our website at https://redbankvet.com.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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