Position: Coupa Support Consultant
Location: Remote
Engagement Type: Contract
Shift Timing: 8.00AM to 12.00PM PST (US Pacific Time)
About the role: We are looking for a single blended resource who can cover both functional support and technical integration responsibilities for Coupa in a pharma/life sciences environment. The consultant will serve as the day-to-day Coupa SME, handling end-user tickets, configuration changes, and Coupa–NetSuite integration monitoring and troubleshooting.
Working Hours: 8:00 AM – 12:00 PM PST | Monday – Friday (20 hrs/week)
Note: Fixed morning window — candidates must be available during these hours.
Functional Responsibilities:
• Triage and resolve Coupa support tickets across P2P — Requisitions, POs, Invoicing, and Supplier Management
• Manage Coupa configuration changes: approval chains, content groups, commodity codes, and supplier enablement
• Liaise with the client's Finance and Procurement teams on process gaps and change requests
• Participate in Coupa release reviews and assess downstream configuration impact
• Document configurations, runbooks, and issue resolution logs
• Coordinate with dotSolved's NetSuite functional team on cross-system process alignment
Technical / Integration Responsibilities:
• Monitor and troubleshoot the Coupa–NetSuite integration (native connector or iPaaS: Dell Boomi / Celigo / MuleSoft)
• Diagnose and resolve sync errors — PO transmission failures, invoice posting errors, vendor/item master mismatches
• Support NetSuite-side field mapping — subsidiaries, GL accounts, approval workflows, vendor records
• Perform Coupa Open Buy / Punchout / cXML configuration and issue resolution
• Assist in Coupa API-level investigations (REST API, event broker logs)
• Maintain integration documentation, field mapping specs, and error resolution logs
Required Skills & Experience:
• 4–6 years of Coupa experience covering both functional configuration and technical/integration work
• Hands-on experience with Coupa–NetSuite integration (native connector or iPaaS-based)
• Proficiency in P2P processes in pharma, biotech, or life sciences environments
• Working knowledge of REST API concepts, JSON payloads, and integration log analysis
• NetSuite fundamentals: saved searches, GL configuration, vendor/subsidiary setup
• Experience with Coupa Supplier Portal (CSP) and cXML/EDI
• Strong client-facing communication and ability to operate independently
• Must be available 8:00 AM – 12:00 PM PST, Monday – Friday
Nice to Have:
• Experience with Dell Boomi, Celigo, or MuleSoft
• Basic SuiteScript familiarity
• Cross Country Consulting background: strong advantage
