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Customer Care Specialist (Remote - Illinois)

One80 Intermediaries

Key Facts

Remote From: 
Illinois (USA)
Full time
Mid-level (2-5 years)
English

Other Skills

  • •
    Customer Service
  • •
    Computer Literacy
  • •
    Communication
  • •
    Adaptability
  • •
    Time Management
  • •
    Teamwork
  • •
    Goal-Oriented
  • •
    Detail Oriented
  • •
    Self-Motivation
  • •
    Problem Solving

Roles & Responsibilities

  • Minimum of a high school diploma or GED
  • 2+ years of experience in customer service and/or sales, preferably in the insurance industry or equivalent
  • Proficient PC skills and ability to learn new software programs
  • Illinois Property and Casualty (PC) insurance license or ability to become licensed within 90 days of hire

Requirements:

  • Notify members of upcoming premium due dates and process payments to keep bill counts and policy premiums current, including setting up recurring payments and payment-line support
  • Assist members with payment processing and direct those interested in a new policy or level-term product to the sales department
  • Mail reminder and lapse letters on time, conduct at least 50 outbound calls per day, and review retention reports to identify focus areas
  • Manage unpaid accounts and payment issues, including handling credit card expiration tasks, EFT failures, and maintaining knowledge of Affinity life and health plans

Job description

The Customer Care Specialist will keep existing bill count and policy premium on the books by notifying members that their premium is due.  Assist members with making payments, setting up recurring payments, or getting to the sales department if they are interested in a new policy or a new level term product.

Your Impact:

  • Mailing out reminder and lapse letters timely from the system. 
  • Consistently meet expectation of at least 50 outbound calls per day.
  • Review retention reports daily to see where numbers are and where focus needs to be.
  • Work through assigned tasks of unpaid accounts.  
  • Assist on payment line to ensure these calls are taken timely for members that are ready to pay.
  • Work all credit card expiring tasks as well as EFT failed accounts.  
  • Acquire and maintain knowledge of Affinity life and health plans offered.
  • Self-motivated to meet goals and keep bill count and premium on the books.

Successful Candidates Will Have:

  • Minimum of a high school diploma or general education degree (GED).
  • 2+ years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience.
  • Proficient PC skills and ability to learn new software programs.
  • Illinois Property and Casualty (P&C) insurance license or the ability to become licensed within 90 days of hire.

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.  For more information, please visit one80.com. If you have any questions about this posting, please contact one80careers@one80.com.

In addition to the base pay below, this role is also eligible for an additional compensation plan.

Pay Range:

$17.50 - $17.50 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.

Personal information submitted by California applicants in response to a job posting is subject to One80's  California Job Applicant Privacy Notice .
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