Product Operations Analyst

Job Description:

What is the opportunity?

As a Product Operations Analyst supports product operations by executing and coordinating key initiatives that enable consistent pricing processes, reporting, and launches across the business. This role focuses on hands-on execution, documentation, tracking, and cross-functional coordination under the guidance of senior analysts and managers. The ideal candidate is highly organized, detail-oriented, and comfortable working across multiple teams to keep projects moving forward.

• Product Operations & Process Support
• Support fulfillment and product launch process standardization across internal and third-party models.
• Assist with documentation of pricing, fulfillment, and beta program processes.
• Help maintain team case management, intake queues, and escalation tracking.
• Project & Initiative Execution
• Support tracking of product operations-related projects including timelines, action items, and risks.
• Assist senior analysts in maintaining project trackers for product and pricing operations initiatives.
• Follow up on dependencies and action items to ensure timely execution.
• Reporting & Analysis
• Create and maintain recurring pricing reports and dashboards.
• Validate data accuracy and flag inconsistencies or gaps.
• Support ad hoc reporting and analysis requests from product and pricing leadership.
• Documentation & Enablement
• Contribute to SOPs, product guides, and pricing documentation updates.
• Help prepare stakeholder communications, newsletters, and release summaries.
• Ensure documentation is accurately updated and published on time.
• Cross‑Functional Coordination
• Work with Pricing, IT, Product, Fulfillment, and Analytics partners to gather updates and requirements.
• Escalate risks or blockers to senior team members as needed.

What will you bring to Omnissa?

• 2–4 years of experience in pricing, analytics, business operations, or program support.
• Strong organizational skills with the ability to manage multiple workstreams.
• Clear written and verbal communication skills.
• High attention to detail and comfort working with data and documentation.
• Experience with pricing, fulfillment, or product launch support.
• Familiarity with tools such as Excel, Power BI, Smartsheet, Jira, or SFDC.
   

Location: Costa Rica
Location Type: HYBRID
Travel Expectations: Travel might be required for Team meetings, once or Twice a year
Education: MBA preferred