Product Management 340B Ops Partner Advisor - Remote

Product Management 340B Ops Partner Advisor

This role is the liaison between the 340B team, pharmacy operations, procurement, finance and third party administrative partners to navigate order investigations, payouts and returns for inventory.

Responsibilities

• Financial understanding of how credits/debits are completed within systems
• Manage shortages/damages/overages with pharmacy operations when identified
• Manage payout process for over-replenishment from end to end
• Manage aged receipts/invoice issues with finance partners
• Collaborating with Account Management, Accounting and Accounts Payable teams in determining payments and reconciling invoices
• Serve as the primary operational SME for cross-functional partners, responding to escalations, client-specific requests
• Partner with Procurement, Pharmacy Operations and IT to troubleshoot system issues and support enhancement process improvements
• Produce and support recurring and ad hoc analytical reporting
• Produce quarterly statistics
• Develop, maintain and enforce SOP governance

Required Qualifications

• Minimum 7+ years of relevant professional experience supporting product, operations, analytics or program management functions
• Strong Microsoft suite (Outlook, Teams, Word, Excel, Powerpoint) proficiency with experience working with large complex datasets
• Working knowledge of SQL or similar querying tools to support NDC-level or claim level analysis
• Demonstrated ability to manage high volumes of change with exceptional attention to detail and accuracy
• Strong analytical, problem‑solving, and critical‑thinking skills
• Ability to independently prioritize work, manage deadlines, and execute with minimal direction
• Excellent written and verbal communication skills, including the ability to explain complex concepts clearly
• Proven ability to operate as a trusted subject matter expert and escalation point

Preferred Qualifications

• Bachelor’s degree in Product Management, Project Management, Business or a related field (preferred, not required)
• Experience supporting 340B or specialty pharmacy
• Experience creating, maintaining and operationalizing SOP documentation
• Experience partnering cross-functionally within a large, matrixed organization

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 94,900 - 158,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.