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Dynamics 365 Implementation Consultant

Roles & Responsibilities

  • Proven experience in end-to-end Dynamics 365 Finance and CRM implementations
  • Hands-on experience with voice or telephony integrations within Dynamics 365 environments
  • Strong knowledge of Microsoft Power Platform (Power Apps, Power Automate, Dataverse)
  • Experience with system integrations, APIs, and Azure integration services

Requirements:

  • Lead and deliver greenfield implementations of Dynamics 365 Finance and CRM modules
  • Translate business requirements into functional and technical solution designs
  • Configure, customize, and deploy Dynamics 365 Finance and CRM solutions
  • Design and implement voice/telephony integrations with Dynamics 365 (CTI, call routing, call logging, screen pops, case creation)

Job description

Overview:

Job Title: Microsoft Dynamics 365 Implementation Consultant
Location: Remote - US or Canada preferred

Working Hours: Central Time Zone
Type: Independent Contract (Contractor / Non-Employee)
Start Date: ASAP

Pay Rate: $50-$75/hr USD / $68-$100/hr CAD

 

We are seeking experienced Microsoft Dynamics 365 professionals to support greenfield implementations across Dynamics 365 Finance and Customer Relationship Management (CRM), with a strong emphasis on voice and telephony integration. The ideal candidate will have proven experience delivering end-to-end Dynamics 365 implementations, from solution design through deployment and post-go-live support.

Responsibilities:

Roles & Responsibilities

  • Lead and deliver greenfield implementations of Dynamics 365 Finance and CRM modules.
  • Translate business requirements into functional and technical solution designs.
  • Configure, customize, and deploy Dynamics 365 Finance and CRM solutions.
  • Own full lifecycle implementations including requirement gathering, design, build, testing, deployment, and hypercare support.
  • Design and implement voice/telephony integrations with Dynamics 365 (CTI, call routing, call logging, screen pops, case creation).
  • Collaborate with telephony vendors and infrastructure teams on integration design.
  • Design and manage integrations using Power Platform, Azure services, and APIs.
  • Support data migration, validation, and reconciliation activities.
  • Ensure security, compliance, and governance standards are met.
  • Collaborate with business and IT stakeholders and provide implementation best-practice guidance.
Qualifications:

Required Qualifications

  • Proven experience in end-to-end Dynamics 365 Finance and CRM implementations.
  • Hands-on experience with voice or telephony integrations within Dynamics 365 environments.
  • Strong knowledge of Microsoft Power Platform (Power Apps, Power Automate, Dataverse).
  • Experience with system integrations, APIs, and Azure integration services.
  • Strong analytical, communication, and stakeholder engagement skills.

Preferred Qualifications

  • Microsoft Dynamics 365 or Power Platform certifications.
  • Experience with Microsoft Teams Voice, Azure Communication Services, or CTI tools.
  • Experience working on enterprise-scale ERP or CRM transformation programs.
Pay Range: USD $50.00 - USD $75.00 /Hr.

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