Director, Store Operations

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered right-to-your-door-able, allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.

About the Role

As our Director of Store Operations, you are the architect of operational excellence across our retail fleet. This leader designs, simplifies, and scales the operational systems, processes, and standards that allow stores to operate efficiently and consistently so teams can spend more time with customers and less time managing complexity.

You will remove operational friction, optimize four wall store execution, and translate company strategy into clear, repeatable store operations. Partnering closely with Retail Leadership and cross functional teams, the Director of Store Operations ensures that operational infrastructure supports growth, productivity, and a premium customer experience across every location.

This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You’ll Do

Lead Four-Wall Store Operations

• Design and continuously improve the daily operating model within the four walls of the store.
• Simplify operational tasks so store teams can prioritize selling and customer engagement.
• Establish clear operational standards that drive consistency across all locations.
• Eliminate unnecessary work and reduce operational burden on field teams.
• Ensure operational processes support a seamless, premium customer experience.

Build Scalable, Repeatable Operating Systems

• Create operational frameworks that scale with fleet growth.
• Develop clear, simple, and repeatable store processes that drive executional consistency.
• Own operational playbooks, standards, and documentation for the field.
• Lead pilots, test and learn initiatives, and operational rollouts.
• Ensure new initiatives are operationally viable and scalable before enterprise deployment.

Drive Store Productivity

• Partner with Retail Leadership and workload planning to optimize labor models.
• Improve operational efficiency to increase selling time and payroll productivity.
• Identify and remove operational barriers impacting store performance.
• Ensure operational strategies directly support sales and customer experience goals.

Lead Cross-Functional Execution

• Translate company strategy into actionable operational execution for stores.
• Serve as the operational bridge between corporate teams and the field.
• Partner with Merchandising, Marketing, Training, Facilities, Supply Chain, Technology, and Finance.
• Lead the operational rollout of new programs, tools, and initiatives to ensure field success.

Enable and Support Field Leadership

• Act as a trusted operational partner to HOS, Regional Directors, and District Managers.
• Provide frameworks and standards that enable field leaders to run high performing stores.
• Ensure operational expectations are clear, achievable, and consistently executed.
• Perform any other reasonable duties for this role as requested by management.

Additional Responsibilities

• Perform any other reasonable duties for this role as requested by management.