Key Facts

Remote From:

Full time

English

Hard Skills

Epic EMR Data Streaming Cash Register Accounts Receivable Billing Billing Electronic Remittance Advice Mail Processing Queue Management Remittance +1 more

Other Skills

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Collections
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Communication
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Time Management
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Teamwork
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Customer Service
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Detail Oriented
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Prioritization
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Problem Solving

Roles & Responsibilities

Experience with hospital patient accounts, billing, and accounts receivable
Proficiency with Epic for posting, cash deposits, and reconciliation
Knowledge of electronic payments processing, EDI/ERA, and remittance postings
Strong attention to detail and analytical skills to research and resolve payment discrepancies and credits

Requirements:

Process and post payments, including EDI transmissions, electronic and manual postings, and remittance error resolution; manage Epic cash deposits and reconcile posting batches
Research and resolve missing checks, payments, and EOBs; contact payors and process virtual credit card payments
Open mail with checks, route to appropriate areas, manage OnBase HB-EOB scanning queue and zero pay processing; oversee assigned Epic work queues and unidentified accounts
Review patient/guarantor accounts for credits and overpayments; investigate undistributed payments and identify trends to escalate for resolution

Saint Luke's Health System

About Saint Luke's Health System

Saint Luke's Health System is a faith-based, nonprofit aligned health system committed to the highest levels of excellence in providing health care and health related services in a caring environment. We are dedicated to enhancing the physical, mental and spiritual health of the communities we serve.Saint Luke’s Health System includes 18 hospitals across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, and more. Saint Luke’s offers:*The region’s only heart transplant program, and one of the nation’s leading cardiovascular disease outcome research programs, at Saint Luke’s Mid America Heart Institute*Treatment for complex brain and spinal cord diseases, and the nation’s leading stroke reversal program dedicated to preventing and treating stroke, at Saint Luke’s Neuroscience Institute*A Level I trauma center*Advanced surgical care*Liver and kidney transplantation programs*A comprehensive maternal-fetal diagnostic and treatment center*A Level III Neonatal Intensive Care Unit (the highest level of neonatal care according to national standards)*An eICU, an innovative electronic intensive care patient care and monitoring program that spans multiple hospitals throughout the region and enhances outstanding bedside care*A nationally recognized children's behavioral health centerSaint Luke’s Health System Hospitals include:Saint Luke’s Hospital of Kansas CitySaint Luke’s East Hospital – Lee’s Summit, MOSaint Luke’s North Hospital – Barry RoadSaint Luke’s North Hospital – SmithvilleSaint Luke’s South Hospital – Overland Park, KSCrittenton Children’s Center – Kansas City, MOAnderson County Hospital – Garnett, KSHedrick Medical Center – Chillicothe, MOWright Memorial Hospital – Trenton, MOSaint Luke’s Cushing Hospital – Leavenworth, KSSaint Luke's Home Care and Hospice House - Kansas CityAllen County Regional Hospital - Iola, KSThe best place to get care. The best place to give care.

Company type: XLarge

Founded: 2018

Company size: 10001

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Job description

Job Description

Patient Accounts Representative is responsible for reviewing, billing, collection, and accounts receivable activities for the hospital (and in some cases the physician) billing departments within Saint Luke's Health System. .

Payments

Responsible for EDI transmissions, electronic, and manual payment posting
Resolve electronic remittance errors
Responsible for recording daily Epic posting batches to cash deposit
Balance payment batches posted in Epic to cash deposits and resolve variance
Resolve payment posting errors
Research missing checks, payments, and/or EOBs which may include contacting payors
Responsible for processing virtual credit card payments from payors
Responsible for opening mail with checks and route to appropriate area/address
Responsible for indexing HB-EOB scanning queue in On Base and processing zero pays if applicable
Responsible for assigned work queues within Epic
Responsible for assigned Unidentified accounts in Epic
Responsible for researching/resolving incoming faxes and Group email box

Credits

Responsible for reviewing patient/guarantor accounts and investigating credit balances (includes reviewing overpayments from insurance companies and patients)
Investigate Undistributed payments in Epic system to determine if should be re-distributed or refunded
Identify trends causing credits and escalate to other team members for resolution
Work assigned work queues within Epic timely

Job Requirements

Applicable Experience:

Job Details

Full Time

Day (United States of America)

The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.