Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.
Job Description:
Role Overview
This position is responsible for building, developing, and managing a geographically dispersed team dedicated to maximizing system reliability and availability. Key priorities include co-developing and executing operational processes and documentation, supporting new project deployments, and providing comprehensive post-COD support—from issue identification and resolution to project reporting, system testing, compliance, and analytics.
In addition, the Field Services Director will oversee the regional cost center, driving financial performance, mitigating risks, and enabling sustainable growth. By combining strategic leadership with operational excellence, this role ensures that energy storage projects deliver lasting value to both customers and the business.
Key Responsibilities
Own the service relationship with the customer through maintaining clear lines of communication, knowledge and execution of the contract
Own the safety culture, building on established Fluence safety management system (SMS)
Mitigate risks by ensuring contracts align with legal, regulatory, and organizational policies.
Oversee the full lifecycle of service contracts, from initiation to renewal or termination.
Track vendor performance against agreed SLAs and KPIs.
Conduct regular reviews and audits to ensure service quality and adherence to standards.
Own the regional income state performance, including budget development in consultation with Global Services Lead
Drive proactive and reactive maintenance execution in Fluence Energy managed projects defined asset management strategies while incorporating a continuous improvement approach
Develop an effective Services team to provide a high quality of service that is consistently appreciated and valued by the customers
Manage multiple 3rd party service vendors in the safe execution of O&M services across contracted projects
Identify new issues affecting product performance or Fluence Energy Service and Support business performance, develop plans for resolution, socialize, execute resolution and follow up to ensure sustainable
Support/Lead/Facilitate internal and external Root Cause Analysis and Management of Change Activities
Facilitate site support by supporting global services OEM suppliers’ management.
Assist in the development & deployment of asset management strategies for customer assets
Assist in the development & deployment of asset management strategies for customer assets
Lead Battery Energy Storage Array O&M training efforts of new owners and 3rd party service providers.
Foster development and provide onboarding for direct reports
Required Qualifications & Experience
Undergraduate degree required with strong preference for technical degree (BSEE, BSME, BSCE, Chemistry, Physics, Math)
10 years related experience in electric utility or independent power producer experience within generation / operations / technical teams (Coal, Gas, Solar, Hydro, Wind).
Must have experience leading and improving safety efforts in an operational setting.
Experience with income statement responsibility, including budget development.
Proven track record of technical problem solving using a structured approach & complex analytics. Ability to adapt to dynamic conditions and stay focused/execute on goals.
SAP or equivalent financial reporting platform experience required.
Successful track record of business process management to include project reporting/management, work execution, procure to pay, change management, workforce development and planning
Experience negotiating and managing contracts with 3rd party service providers.
Highly developed interpersonal skills with ability to interface with multiple levels of customer organization.
Deep planning, organizing and coordination experience among multiple stakeholders to achieve common goals directly impacting business performance.
Project Management, meeting leadership and facilitation experience.
Excellent MS Office; SCADA Experience; MODBUS Experience
Must be willing and able to travel up to 50% of the time in support of existing & new Energy Storage fleet
Our Culture
At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.
Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.
Customer Fluent
Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.
Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.
All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.
Equal Opportunity Employer
At Fluence, we believe great teams are built on a collaborative and connected culture. We’re proud to be an Equal Opportunity Employer and welcome qualified applicants of all backgrounds. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity or expression, genetic information, or any other status protected by law.
Work Authorization
To join our team, you’ll need to be legally authorized to work in the United States at the time of application and throughout your employment, without the need for employer sponsorship. Please note that Fluence does not sponsor work visas for this position.
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