Relationship Manager, College Success Coach

Job Title: Relationship Manager, College Success Coach 

Department: Scholarships & Programs 

Reports To: Director, FSP Student Services

FLSA Status: Exempt 

We are looking for dynamic and passionate Relationship Manager, College Success Coach (CSC) to guide and support students in our Fidelity Scholarship Program in the key locations below:

- Ohio: Cincinnati, Columbus, Cleveland 

The ideal candidate will have experience in Student Services, Program Management, College Success, or Teaching, with a strong commitment to fostering student growth and achievement. If you thrive in a mission-driven role and excel at building meaningful connections, this is your chance to make a lasting impact!

Explore the full job description below and apply today to seize this incredible opportunity!

JOB DESCRIPTION 

The primary responsibility of the College Success Coach (CSC) is to provide direct support to students by connecting them to campus-based and other resources that are necessary to ensure academic and personal success. The CSC will design a curriculum that enhances leadership, academic and career exploration, development and success for Scholars and Alumni (where appropriate) and direct students to leverage their campus-based and UNCF provided resources beyond the scholarship funds that are provided.

ABOUT UNCF 

The United Negro College Fund (UNCF) has been an engine of educational achievement for more than 80 years. UNCF’s mission is to build a robust and nationally recognized pipeline of HBCU students who, because of UNCF support, become highly qualified college graduates. In addition, UNCF ensures that its member institutions remain respected models of best practices in moving students to and through college. Since its inception in 1944, UNCF has raised over $6 billion in private support, distributed scholarships to help students attend school, and enabled more than 500,000 scholars and low-income students to graduate from UNCF’s member historically black colleges and universities (HBCUs) and launch professional careers. UNCF is committed to closing the educational attainment gap by increasing postsecondary access and success for student groups, particularly low-income and first-generation students.

PRIMARY RESPONSIBILITIES AND DUTIES: 

Candidate will oversee a cohort of 300-375 scholars based on geographical location and number of scholars per institution.

Candidate will develop frequent and intentional engagement of scholars (scheduled and ad-hoc) across multiple mediums and platforms including, but not limited to, newsletters, scheduling check-in phone calls, and maintaining messaging groups (i.e. GroupMe).

Administer a variety of scholar virtual and in-person engagement programs and activities to include. gauging academic and non-academic wellness. 

Leverage UNCF’s and commercial learning platforms and forums to deliver newly created and existing content related to student success.

Direct the development and implementation of an enhanced campus engagement plan to ensure more robust interactions with scholar cohorts, and college/university administrators.

Work with faculty and administrators to alleviate administrative barriers for students.

Collaborate with stakeholders to design and support implementation of innovative programs/activities that enhances leadership, academic and career exploration, development and success for students and Alumni.

Contribute to the development of an annual report on institutional effectiveness in relationship to the program.

Work with UNCF peers who are also involved in student support services to discuss and explore best-practices and other student success strategies.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

QUALIFICATIONS: 

EDUCATION AND EXPERIENCE

Bachelor's degree from an accredited four-year college/university, an advanced degree preferred; and at least 2 - 5 years’ experience in the field of education, of which a portion may be in a high school (9-12 grade) setting with emphasis on candidates with backgrounds in student services, student development, and/or academic advisement. 

Experience in leadership, teamwork and team building.

Experience in providing student service and with developing and implementing curriculum and leadership development programs.

Experience with event planning and project management.

Experience with public speaking and group facilitation.

Standard computer proficiency in Microsoft Suite and social networking tools/platforms.

OTHER SKILLS AND ABILITIES

Strong empathic skills, active listening, and ability to converse about a range of topics.

Excellent analytical, organizational and communication (written and oral) skills.

Ability to multi-task and pay close attention to detail.

Highly motivated and self-directed.

Strong interpersonal skills and ability to develop positive collaborative relationships with individuals representing a wide variety of personality types within and across divisions.

Knowledge of student development & retention strategies for a culturally diverse population.

Ability to provide inspirational leadership.

Knowledge of budget development and fiscal management.

Ability to leverage social networks and platforms.

Ability to utilize data to make decisions.

Ability to administer surveys for scholar satisfaction.

Strong presentation skills.

Excellent written and communication skills.

Excellent organizational skills and ability to multi-task.

Self-motivated and self-directed with the ability to work collaboratively and independently.

Experience in working with diverse students.

Experience in developing and providing educational access and retention strategies for students in certificate, and two-year and four-year degree programs.

Experience working with underrepresented students with varying levels of college preparedness and diverse academic and career interests.

Familiarity with postsecondary institutions and their structures.

Knowledge of O365 with intermediate to advanced knowledge in Word and Excel. Must be proficient in mail merges and correcting source or cell errors. Must be proficient in the manipulation of Excel formulas.

ADDITIONAL INFORMATION

Benefits include:

Medical, Dental & Vision

Vacation, Sick & Personal Leave 

Life Insurance (Basic & Optional)

Flex Spending Accounts

403(b) Retirement Account

Holiday Savings Plan

Annual Success Sharing

Salary Range: $54,000.00 To $64,500.00 per year (Salary is commensurate with experience.) This is a remote position, but candidates must reside in or/near (less than 50 miles) one of the following locations:

- Ohio: Cincinnati, Columbus, Cleveland

Applicants outside these specified locations will not be considered. 

To learn more about this opportunity and the impactful work of our Fidelity Scholarship Program, please visit: Fidelity Programs

Background checks required.

UNCF is EOE M/F/D/V