3+ years of hands-on experience supporting NextGen EPM, specifically on the billing and practice management side
Strong understanding of the full revenue cycle, including claims analysis and AR management
Experience with NextGen administrative and billing-side configuration
Excellent verbal and written communication skills; ability to stay calm under pressure and communicate clearly with clients
Requirements:
Provide Tier 1 and Tier 2 support for NextGen EPM, focusing on billing, claims, AR, and scheduling workflows
Troubleshoot application, workflow, and administrative configuration issues, identify root causes, and advise on workflow optimization and best practices
Support the full revenue cycle lifecycle per RCM best practices and analyze trends to identify workflow gaps and propose process improvements
Document all support activity in ConnectWise, communicate with clients, coordinate with internal teams and vendors, and participate in on-call after-hours support
Job description
Application Support Specialist II – NextGen EPM (Fully Remote)
Company: DAS Health Location: Fully Remote (U.S.) Employment Type: Full-Time, Non-Exempt
About the Role DAS Health is seeking an Application Support Specialist II – NextGen EPM to join our Application Support team. This is a fully remote role dedicated specifically to NextGen Enterprise Practice Management (EPM) on the billing and practice management side. This position is ideal for someone who enjoys solving complex problems but also likes to think beyond the ticket. You’ll support healthcare practices using NextGen EPM by troubleshooting issues tied to scheduling, billing, claims, and accounts receivable, while also advising clients on best practices, workflow optimization, and long-term operational improvements.
What You’ll Do
Provide Tier 1 and Tier 2 support for NextGen EPM, with a strong emphasis on billing, claims, AR, and scheduling workflows
Troubleshoot application, workflow, and administrative configuration issues and identify root causes
Advise clients on NextGen EPM best practices and workflow optimization, not just technical fixes
Support the full revenue cycle lifecycle in alignment with RCM best practices
Analyze trends and recurring issues to help identify workflow gaps and recommend process improvements
Provide configuration assistance and troubleshooting support for Luma Health / NextGen Patient Engage workflows
Document all support activity accurately in ConnectWise while meeting SLA and KPI expectations
Communicate clearly with clients, set expectations, and de-escalate high-pressure situations
Partner with internal teams and vendors to drive timely, sustainable resolutions
Participate in an on-call rotation for after-hours emergency support
What We’re Looking For
Required Qualifications
3+ years of hands-on experience supporting NextGen EPM, specifically on the billing and practice management side
Strong understanding of the full revenue cycle, including claims analysis and AR management
Experience with NextGen administrative and billing-side configuration
Ability to troubleshoot complex issues and also advise on workflow and operational best practices
Strong analytical and problem-solving skills with a root-cause mindset
Excellent verbal and written communication skills
Ability to stay calm under pressure and communicate clearly with clients
Associate’s Degree in a healthcare or healthcare IT–related field
Preferred Qualifications
NextGen EPM certification
Experience supporting NextGen version 8
Experience with Luma Health or similar patient engagement platforms
Bachelor’s Degree in a healthcare or IT-related field
Why DAS Health At DAS Health, we support healthcare organizations nationwide with innovative technology solutions and managed services. Our team members are trusted advisors who help clients improve operations, strengthen revenue cycle performance, and deliver better patient experiences. We offer a collaborative, remote-friendly environment where your expertise is valued and your impact is visible.
DAS Health is an Equal Opportunity Employer and values diversity in the workplace.
