3-5 years in a renewals, customer success, sales operations, or revenue support role in a B2B SaaS or data services environment
Strong project management and organizational skills with ability to manage dozens of concurrent renewals
Familiarity with Salesforce or similar CRM and comfort with data-driven tools and processes
Excellent communication skills with attention to detail and a customer-first mindset
Requirements:
Own and drive end-to-end renewal operations from initial outreach to contract signatures, including direct customer communication to manage renewals, negotiate terms, pricing, and contract length
Develop account-specific renewal strategies with pricing, term structure, and risk mitigation, and address product usage, pricing, contract terms, and ROI concerns to ensure successful renewals
Manage Salesforce processes for renewals, asset updates, churn tracking, and identify expansion opportunities during renewal interactions (upsell/cross-sell)
Collaborate with Legal, Finance, Product, and Support to align contracts with internal guidelines, resolve issues affecting renewal likelihood, forecast renewal outcomes, and drive process improvements including AI automation and scalability initiatives
Job description
About us As the leading authority in comprehensive real estate data, ATTOM Data Solutions provides customers with a one-stop destination to make better-informed real estate and economical decisions. Recognized nationwide as a trusted industry partner, ATTOM delivers various data products that ensure the accuracy, support, and flexibility required to get the information businesses and individuals need to achieve maximum results.
ATTOM provides premium property data and analytics that power a myriad of solutions that improve transparency, innovation, digitization and efficiency in a data-driven economy. ATTOM multi-sources premium property data for 155M+ U.S. residential and commercial properties covering 99 percent of the population. Our 30TB Data Warehouse powers industries like real estate, mortgage, and insurance with delivery options like APIs, bulk files, and AI-Ready Solutions for seamless integration and innovation. ATTOM is a fully remote company, with employees located throughout the United States.
Currently, we can only accept applicants located in the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Kentucky, Maine, Minnesota, New Jersey, New York, North Carolina, Ohio, Tennessee, Texas, Virginia, Washington, and Wisconsin
About the Role As a Renewal Specialist, you will manage the end-to-end renewal strategy and execution, with direct accountability for Gross Revenue Retention (GRR) and contribution to Net Revenue Retention (NRR). In close partnership with Account Managers, you will lead and own communication and negotiations with customers, manage key timelines, coordinate internal approvals, remove renewal blockers, and ensure a seamless and positive renewal experience.
What you will do: Customer Renewal Management
Own and work with Account Managers as needed to initiate and drive the renewal operations from initial outreach to contract signatures.
Communicate directly with customers through calls and emails to manage the renewals, understand churn reasons, negotiate renewal terms, pricing, and contract length, ensuring alignment with customer needs and company objectives.
Develop account-specific renewal strategies, including pricing, term structure, and risk mitigation plans.
Address customer concerns related to product usage, pricing, contract terms, and ROI to ensure successful renewals.
Manage the Salesforce process and inputs including managing renewal opportunities, asset updates, and churn tracking.
Identify potential expansion opportunities during renewal interactions (e.g., increased usage, additional data needs, new use cases).
Cross Functional Collaboration
Partner with Legal and Finance to ensure contracts are aligned with internal guidelines and customer expectations.
Coordinate with Product or Support teams to resolve outstanding issues that may impact renewal likelihood.
Work closely with Account Managers to mitigate renewal risk, and to identify upsell and cross-sell opportunities during the renewal process.
Insights, Reporting, and Process Optimization
Forecast renewal outcomes for accurate renewal pipelines in Salesforce.
Identify and share trends in lost or at-risk renewals by analyzing data and customer feedback
Recommend and implement improvements to renewal workflows, playbooks, and systems to reduce manual work and increase efficiency.
Contribute and implement AI automation and scalability initiatives across the renewal function to support a growing customer base and evolving business needs.
What we’re looking for:
3-5 years in a renewals, customer success, sales operations, or revenue support role in a B2B SaaS or data services environment.
Strong project management and organizational skills—able to manage dozens of concurrent renewals with precision.
Familiarity with Salesforce or similar CRM, and comfort with data-driven tools and processes.
•Excellent communication skills, attention to detail, and a customer-first mindset.
What we offer
Base Annual Salary $80,000-90,000 (Final salary offered may vary depending on your location, job-related skills, knowledge, and experience)
