Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Accounts Payable Case Management Systems Payment Processing Supplier Management Short Term Loans Policy Enforcement Root Cause Analysis Supplier Management Receiving Procedures Business Partnering +18 more

Other Skills

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Microsoft Word
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Microsoft Outlook
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Microsoft Excel
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Analytical Skills
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Non-Verbal Communication
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Adaptability
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Analytical Skills
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Teamwork
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Detail Oriented
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Social Skills
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Coaching

Roles & Responsibilities

Three years AP experience
High school diploma or GED
Proficient in basic Excel; advanced Excel (VLOOKUP, Pivot Tables) preferred
Familiar with data query/data management tools (Access, SQL, Business Objects) is helpful

Requirements:

Provide first-line phone support to vendors during normal business hours and follow up on inquiries requiring investigation
Resolve cases in HPSM daily, including reviewing bills of lading, identifying offsets, and coding and initiating approved payments
Grant user access to the Supplier Portal and assist vendors with portal group setup, walkthroughs, and coaching on portal usage
Collaborate with market procurement and finance teams to resolve trade, expense, and deduction issues, and support field HPSM questions

Job description

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

Join Our Community of Food People!

This role ensures accurate and timely resolution of vendor and supplier disputes via phones and cases. This includes researching and resolving inquiries, processing payments, and providing support to vendors and internal stakeholders in a high volume environment. The role is also responsible for maintaining high-quality output and adhering to established department standards.

Schedule

Mon - Fri

8 hour day with start time flexible between 6 am - 8 am AZ time

Benefits: Full US Foods Benefits - DAY 1!

medical, dental, vision, 401K, life insurance, and much more!

US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus

This position has been segmented "Remote Anywhere" meaning the work is completed 100% remote anywhere in the U.S. except Hawaii or United States Territories.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Vendor Support

Provide first-line phone support to vendors during normal business hours.
Follow up with vendors on inquiries requiring additional investigation or assistance.
Resolve cases in HPSM daily, including reviewing and validating bills of lading, identifying offsets, and coding and initiating approved payments.
Provide backup support for various vendor programs, such as SIB, division deductions, short payments, and EZ Claims.

Supplier Portal

Grant user access to the supplier portal.
Assist vendors with portal group setup.
Conduct portal walkthroughs and provide coaching to vendors on portal usage.

Policy and Procedure Adherence

Ensure vendors understand and adhere to company policies and procedures for dispute resolution.

Cross-Functional Collaboration

Collaborate with market procurement and finance teams to resolve trade, expense, and deduction issues.
Assist field HPSM users with questions and guidance.
Identify and address potential issues with vendors, procurement processes, and receiving procedures to improve overall productivity.

Project Support

Participate in and complete assigned projects as directed by supervisors or managers.

RELATIONSHIPS

Internal: Accounting, Finance, Regional Markets, Leadership and peers.

External: Manage the relationship with vendors and Accenture partners, interacting with various levels of client services and management.

WORK ENVIRONMENT

Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment using Arizona time zone

MINIMUM QUALIFICATIONS

Three years AP experience

EDUCATION

High school diploma or general education degree (GED) is required.

PREFERRED QUALIFICATIONS

Three or more years experience in a business environment or college degree
Proficient in Basic Excel is required
Advanced Excel is preferred i.e., basic formulas, V-Look Ups & Pivot Tables
Basic Word and Outlook skills; Intermediate PeopleSoft Financial experience is preferred.
Familiar with data query/data management tools extremely helpful (Access, SQL, Business Objects)
Strong verbal and written communications skills are required
Ability to work effectively in a dynamic, team-oriented environment and interact with a variety of associates (all levels), external customers and vendor community in supportive and positive manner.
Strong attention to detail and flexibility to work within an environment of changing priorities.
Strong analytical and data manipulation skills.
Self-starter with the ability to streamline functions and passion to learn and grow
Strong analytical skill preferred

This role will also receive : overtime compensation

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between

$17 - $26

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***