Director of Professional Services

Director of Professional Services 

Our company is looking for a Director of Professional Services to join our team. 

Responsibilities: 

• Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery. 

• Ensure that projects and deliverables are completed on-time and within budget, and at a high level of customer satisfaction. 

• Partner with various teams around the organization, including Sales and Sales Ops, to ensure resources are aligned with short- and long-term demand; 

• Function as a customer advocate in routing information and responding to customer needs within the organization. 

• Report on staffing, utilization, project health, and financial performance for Senior Leadership and our Board. 

• Develop and maintain up-to-date profiles of skills, knowledge, and competencies for the PS team. 

• Estimate and accurately forecast monthly delivery revenue. 

• Maintain up-to-date knowledge of current product offerings. 

• Deliver online and on-site presentations, tailored to each prospective customer’s needs. 

• Develop and manage project plans, schedules, success criteria and milestones. 

Requirements: 

• Superior communicator and strong relationship builder. 

• Experience collaborating with international teams and remote team members. 

• Experience with software/hardware implementation or consultative roles (or equivalent experience). 

• An ability to use data to analyze results and make data-driven decisions. 

• 7+ years of management experience in Professional or Technical Services, preferably within a SaaS model. 

• A passion for customers and a dedication to providing a best-in-class service experience. 

• An ability to adapt quickly to new software and constantly changing business requirements. 

• Experience recruiting, coaching, and developing team members. 

• Background and expertise in building out new service capabilities to accommodate growth, scale and global reach.