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Digital Agency Operations Director (Remote)

Role overview

Qualifications

  • 8+ years experience with 4+ years in marketing/project management
  • 4+ years managing 10+ functional leads, with experience scaling to 50–100 teams
  • Strong across digital channels (SEO, paid media, web, etc.)
  • Proven track record in $15M-$50M+ environments

Responsibilities

  • Own end-to-end agency operations across SEO, Content, Web, Paid, Email, Social, and Design
  • Lead 8 functional heads and a team of 70 to drive KPI performance and client ROI
  • Drive capacity planning, hiring, and profitability while maintaining delivery quality
  • Enforce SOPs, playbooks, accountability, and remove roadblocks to ensure delivery excellence

About the company

Jumpfactor Marketing logo

Jumpfactor Marketing

Marketing & Advertising

Jumpfactor is a Inbound Marketing Digital Agency specialized in marketing for Services & Technology firms. Major verticals include IT Services/ MSPs, Legal, Accounting, Architecture Firms, Engineering Firms, Construction Firms, Government Consulting, Software/Technology, Business Consulting and other services fields. Our team utilizes a specialized methodology called the E4 process throughout all campaigns. This process has been proven to generate high ROI which accelerates as campaigns progress. We have domain experts on staff who come from various vertical backgrounds in line with our verticals. This includes lawyers, engineers and other domain experts who contribute to creating high authority content and effective campaign results. The core service skillsets include: Search Engine Optimization Pay Per Click Content Marketing Marketing Automation Reputation Management SEO Web Design Branding and Strategy Social Media Marketing Video Marketing Browse our site and download a free copy of our Marketing for Professional Service Firms Ebook. Follow us here: https://www.instagram.com/jumpfactor_marketing/ https://twitter.com/JumpfactorMedia https://www.facebook.com/jumpfactormarketing/

Company details

Company typeSME
IndustryMarketing & Advertising
Company size51 - 200

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Job description

About Jumpfactor
8-time Growth500 agency driving $1.9B+ in client revenue for MSP and B2B tech companies. Largest in our niche, scaling 5X.

The Role
Own end-to-end agency operations across SEO, Content, Web, Paid, Email, Social, and Design. Lead 8 functional heads, 70 team members to ensure KPI performance, client ROI, and elite execution. Full accountability for delivery quality, team performance, and operational excellence.

What You’ll Own

  • Lead 8 leaders and a team of 70

  • Drive KPI performance + client ROI

  • Capacity planning, hiring, profitability

  • Enforce SOPs, playbooks, accountability

  • Remove roadblocks, ensure delivery quality

What You Bring

  • 8+ years experience (4+ in marketing/project mgmt)

  • 4+ years managing 10+ (scaled 50–100 teams)

  • Strong across digital channels (SEO, paid, web, etc.)

  • Proven in $15M-$50M+ environments

  • Systems + KPI-driven operator

  • Strong leader, highly organized, data-driven

  • Agency experience + EOS familiarity (asset)

Not for You If

  • You avoid tough calls or accountability

  • You prefer strategy over execution ownership

  • You can’t operate in high-performance environments

Why Jumpfactor

  • 100% remote, high-performance team

  • 5X growth trajectory

  • Paid learning + development

  • High ownership and impact

Join a Winning Team
8 Growth500 awards. $1.9B+ revenue driven. Built for operators who deliver.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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