Key Facts

Remote From:

Full time

English

Hard Skills

Application Programming Interface (API) Integration Platforms Test Automation IP Routing Development Support Mathematical Optimization System Configuration Microsoft Dynamics CRM Deployment Project Network Automation +3 more

Other Skills

•
Troubleshooting (Problem Solving)

Roles & Responsibilities

Strong hands-on experience with the Five9 CCaaS platform, including IVA workflows and routing logic.
Proficiency with Five9 APIs, webhooks, and integration patterns for CRM systems and other enterprise tools.
Proven ability to configure, deploy, troubleshoot, and optimize production Five9 environments.
Hands-on, execution-focused engineer with experience building and supporting production-ready Five9 implementations (not a pre-sales or architecture role).

Requirements:

Actively configure, deploy, troubleshoot, and optimize Five9 production environments.
Design, implement, and maintain IVA workflows and routing logic.
Develop and sustain CRM integrations and API-driven automations.
Provide hands-on delivery support in a remote, fast-paced setting; this role is execution-focused and not a solution architect or pre-sales position.

Allshore Talent

About Allshore Talent

At Allshore, we’re your reliable partner in technology and workforce management. Our 360 workforce solutions handle everything—from culture and onboarding to local payroll and compliance—making it easy for you to manage international teams. Whether you need a single designer, an entire team of developers, or custom technology solutions, we devise the best strategy for your long-term success. Why choose us? 15+ years of industry experience Access to pre-vetted global experts (5% selection rate) Rapid talent matching (under 72 hours) Smooth communication Cost-optimized solutions Dedicated Client & Technical Success Managers Flexibility to scale up and down Monthly contracts Strong employee retention (3-5 years on average)

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

About Condado

Condado is a cloud contact center consulting and delivery partner specializing in Contact Center as a Service (CCaaS) platforms. We help organizations implement, optimize, and support modern customer experience solutions across voice, digital channels, and integrations. Our teams work hands on with platforms such as NICE CXone, Five9, Zoom Contact Center, and Amazon Connect, delivering practical, reliable solutions for real client needs.

Role Overview

Condado is seeking a hands-on Five9 CCaaS Platform Engineer with strong experience in Five9 IVA, APIs, routing automation, and platform integrations.

This role is highly technical and execution focused. The ideal candidate will actively configure, deploy, troubleshoot, and optimize Five9 environments in production, including IVA workflows, routing logic, CRM integrations, and API-driven automations.

This is not a solution architect or pre-sales role. We are specifically looking for someone who has personally built and supported production-ready Five9 environments.

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