Role overview

Qualifications

Minimum of 20 years of experience in IT outsourcing or managed services, with proven expertise in ITSM and AMS/IMS engagements and account leadership
Strong understanding of Health Sciences industry trends, key players, business challenges, and regulatory considerations
Background in client relations, vendor management, and service delivery within complex contracts
Bachelor’s Degree in a relevant field (Master’s degree preferred) and excellent communication and presentation skills for senior executives

Responsibilities

Maintain robust client relationships with key stakeholders, ensuring clear communication and ongoing account management
Provide overall service delivery oversight and ensure compliance with contractual commitments and governance practices
Identify opportunities for account growth by understanding client needs and proposing additional services
Participate in governance forums and advise on supplier contractual commitments and negotiations

Key facts

Remote from: United States
Full time
Senior (5-10 years)
English

Other skills

Training And Development
Consulting
Communication
Analytical Skills
Results Focused
Problem Solving

About the company

ISG (Information Services Group)

Information Technology & Services

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

Company details

Company typeLarge

IndustryInformation Technology & Services

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Description

Account Lead, Consumer Services – Governance Services

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. That means you’ll be able to thrive in an organization with a team that supports you and welcomes everyone’s ideas – whether a partner, consultant, or analyst. So get ready to kickstart your career with a team that’s connected – connected by freedom.

Position Overview

We are seeking an experienced and proactive individual to join our Governance Services team as the Account Lead for a set of Consumer Services enterprise clients. This role is crucial for ensuring the effective account management, delivery and growth of ISG Governance services within the set of assigned accounts. As a key player in our team, you will leverage your expertise in IT Managed Services, Business Process Outsourcing, consulting solutions, and enterprise vendor management services along with a deep understanding of applications, infrastructure, procurement and BPO solutions, to foster strong relationships with stakeholders and oversee operational efficiencies. You will serve as the onsite point of contact and provide overall account Governance Services engagement oversight. Your ability to navigate industry complexities will empower clients to achieve their strategic objectives.

Responsibilities

Client Relationship Management: Maintain robust relationships with key stakeholders, ensuring clear communication and ongoing account management
Service Delivery Management: Champion the delivery of services by providing overall delivery oversight and ensuring compliance with contractual commitments and governance practices
Account Growth: Identify opportunities for account growth by understanding client needs and proposing additional services, leading to enhanced client satisfaction and mutual value creation
Governance Forums Participation: Engage in governance forums, offering valuable insights and facilitating follow-up meetings to ensure effective implementation of discussed strategies
Complex Negotiation & Advisory: Provide expert guidance on supplier contractual commitments & negotiations while collaborating with the team on sourcing agreements and vendor management challenges
Market Insights & Adaptation: Remain informed on industry developments and best practices to enhance service delivery and align with client needs
Training & Development: Conduct training sessions for new team members, ensuring familiarity with client requirements, security protocols, and compliance standards

Required Skillsets

This is a remote position based in the US
Little to no travel required
Minimum of 20 years of experience in IT outsourcing or managed services, with proven expertise in ITSM and AMS / IMS engagements and account leadership
A good understanding of Health Sciences industry, including trends, key players, business challenges, and regulatory considerations
Strong background in client relations, vendor management, and service delivery within complex contracts
Strong analytical and problem-solving abilities with a results-oriented approach
Excellent communication and presentation skills, capable of interacting confidently with senior executives and clients

Education

Bachelor’s Degree in a relevant field (master’s degree preferred)

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

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