Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Outbound Calls Patient Referral Educational Outreach Primary Care Care Coordination Data Entry Customer Complaint Resolution Service Layer Care Management Care Management +3 more

Other Skills

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Record Keeping
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Communication
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Time Management
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Teamwork
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Customer Service
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Detail Oriented
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Social Skills
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Problem Solving

Roles & Responsibilities

Bachelor’s degree with at least two (2) years’ experience working with adults in mental health, developmental disabilities, or substance use populations (or an equivalent combination of education and experience).
Associate’s degree with at least four (4) years’ experience working with the adult mental health, developmental disabilities, or substance use population.
High School diploma or GED with at least six (6) years’ experience working with the adult mental health, developmental disabilities, or substance use population.
Must reside within Trillium’s North Carolina catchment area and have a valid driver’s license; ability to travel within catchment as required.

Requirements:

Engage with Trillium members, family members, providers, and other stakeholders by initiating outreach and linking them to services and supports through outreach efforts.
Complete all documentation promptly, including call notes, transfer notes, complaint documentation, and demographic information from the Registration or Screening, Triage, Referral form.
Promote satisfaction with the health plan and services through ongoing communication and timely follow-up on any concerns/issues.
Assist Trillium members by linking them to services, completing screenings, sharing information, providing technical assistance, answering questions, and handling and/or resolving complaints; ensure engagement efforts are well documented to promote optimal health outcomes.

Trillium Health Resources

Insurance

About Trillium Health Resources

Trillium Health Resources manages specialty behavioral health care for eastern North Carolinians across 28 counties. Trillium is committed to transforming lives and building community well-being through partnership, access to services and proven solutions designed to help those we serve reach their fullest potential. Everyone on Trillium’s staff--our care managers, call center, claims agents, project managers, and IT staff--all contribute to this mission. We offer a challenging, engaging work environment where staff take home more than a paycheck. Our performance management plan includes regular check-ins to examine individual employee goals and professional development plan. Our departments work on cross-functional, short-term projects and long ranging initiatives. Every day we see the results of our dedication, in the smiles of children on our accessible playgrounds and pride on the face of an adult cooking a meal for the first time. By joining Trillium, you are doing more than going to work…you are transforming lives. We help those with mental health conditions, intellectual and developmental disabilities, traumatic brain injury, and substance use disorders (Medicaid members and state-funded recipients) get the services they need to improve well-being and live fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools and resources to live a fulfilling life. Trillium reserves the right to hide material (comments, images and/or links to other sites) that contains anything vulgar or sexually explicit; is spam; advocates or depicts illegal activity; targets or disparages any ethnic, racial, other type of group; contains personal attacks of any kind; promotes private business ventures, services, or products; campaigns for public office or promotes a political organization; infringes on copyrights or trademarks; or is off topic.

Company type: SME

Industry: Insurance

Founded: 2018

Company size: 501 - 1000

Website LinkedIn See all jobs →

Job description

Pay Plan Title: Coordinator

Working Title: Member Engagement Coordinator

FLSA Status: Non-Exempt

Posting Salary Range: $54,106 - $67,210

Office Location: Remote within Trillium’s Catchment area (See requirements section for included counties)

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

A collaborative, mission-driven work environment
Competitive benefits and work-from-home options for most positions
Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for a Member Engagement Coordinator to join our team!

The Member Engagement Coordinator is part of a dedicated team of professionals who serve as the front line of the organization who directly interface with members, family members, providers, and other stakeholders. The Member Engagement Coordinator has a focused role within the Member Engagement Unit to initiate interaction with Trillium members. They work with those members to engage and link them to services/supports provided through outreach efforts. This crucial role helps to guide members with making informed choices regarding but not limited to Tailored Care Management, Primary Care Providers and other identified resources to help them get on a path toward recovery and wellness that helps to improve outcomes for those members living with mental health, substance use, intellectual/developmental disabilities or traumatic brain injury.

On a typical day, you might:

Work in a Call Center environment taking inbound and making outbound calls to members determined to need outreach and engagement using data analytics.

Complete all documentation without delay, including call notes, transfer notes, complaint documentation, completion of demographic information contained in the Registration or the Screening, Triage, Referral form.
Promote satisfaction with the health plan and services through ongoing communication and timely follow-up on any concerns/issues.
Assists Trillium members by linking them to services, completing screenings, sharing information, providing technical assistance, answering questions, and handling and/or resolving complaints.
Ensures member engagement efforts are well documented for each attempt as needed to promote optimal health care and desired outcomes are achieved

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
Work-from-home options available for most positions
Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies

Qualifications

Required:

High School diploma/GED and minimum six (6) years’ experience working with the adult mental health, developmental disabilities or substance use population. OR
Associate’s degree and minimum four (4) years’ experience working with the adult mental health, developmental disabilities or substance use population. OR
Bachelor’s degree and minimum two (2) years’ experience working with the adult mental health, developmental disabilities or substance use population. OR
Equivalent combination of education/experience Must have a valid driver’s license
Must reside within Trillium’s Catchment of North Carolina. Counties included: Anson, Bertie, Beaufort, Bladen, Brunswick, Camden, Chowan, Carteret, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, Wilson.
Must be able to travel within catchment as required.

Preferred:

Experience providing crisis intervention or crisis response to individuals within the mental health, developmental disabilities or substance abuse population.

Deadline for Application: Tuesday, May 19, 2026 at 11:59pm

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

Employer name, dates of service (month/year), average hours worked per week, and essential job duties
Education details (degree type, date awarded, institution, field of study)
Licensure/certification information, if applicable

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth

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