Customer Education Manager

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

As a key member of Wiley’s Sales Operations organization, the Customer Education Manager plays an important role in supporting renewable revenue and advancing Wiley’s customer‑first strategy. This role focuses on delivering high‑quality digital education experiences that help customers maximize the value of Wiley’s products and agreements across institutional licensing, open access, and research workflows.

This position is primarily responsible for developing and continuously improving two flagship digital learning platforms: Success Hub, Wiley’s customer‑facing resource hub, and Wiley Academy, Wiley’s LMS‑based learning platform. The ideal candidate is an experienced instructional designer and content creator who enjoys working in complex digital environments and collaborating across teams. Occasional support for live webinar delivery and APAC event operations may be required.

How You Will Make an Impact

• Lead content development for Success Hub, including new content creation, content optimization, and decommissioning outdated materials
• Partner with UX and analytics teams to improve the hub experience and measure impact using tools such as Adobe Analytics
• Occasional support for live webinar delivery and APAC event operations may be required.
• Design and build short courses, learning paths, and certifications within Wiley Academy to drive product usage and customer value
• Create engaging customer‑facing training materials such as videos, guides, infographics, FAQs, and posts in collaboration with Sales, Product, CSMs, and Design teams
• Produce and edit high‑quality training videos using platforms such as Synthesia, Cloudinary, or equivalent tools
• Repurpose content across multiple formats and channels to maximize reach and effectiveness
• Support webinar production and facilitation (GoToWebinar/Zoom) for APAC customers as part of event operations
• Maintain organized, version‑controlled content libraries and documentation
• Collaborate cross‑functionally to align training content with customer needs, product priorities, and business goals
• Continuously improve training programs based on customer feedback and performance insights

What We’re Looking For

• Bachelor’s degree in a relevant field
• 3+ years of experience in instructional design, e‑learning development, digital content creation, or customer education
• Excellent written and verbal communication skills in English, with experience creating polished, customer‑facing content
• Strong project and content management skills, with the ability to work across multiple priorities in a fast‑paced environment
• Experience working with Learning Management Systems (e.g., Skilljar or equivalent) and Content Management Systems (e.g., AEM, Webflow, or equivalent)
• Hands‑on experience with instructional design or authoring tools such as EasyGenerator, Articulate, or similar
• Experience with video creation or management tools is strongly preferred
• Comfortable collaborating across regions and time zones, and working with cross‑functional stakeholders
• Passion for education, customer success, and continuous improvement

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. 

 

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. 

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. 

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.

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Job Posting Title:

Customer Education Manager

Location:

Remote, New Delhi, IND