About Us: At Dr. Killigan's, we believe in a safer, more holistic approach to pest management. By Killing Them Softly™, we prioritize well-being, ensuring a home environment that is not only pest-free but also free from harmful chemicals. Join us in our pursuit to redefine pest control, offering plant-powered solutions that empower individuals and families to reclaim their living spaces without compromising on safety or peace of mind. If you're passionate about making a positive impact on homes and the environment, Dr. Killigan's, Inc. welcomes you to be a part of our dedicated team.
Employee Job Title: Customer Experience Representative (CX)
Location: Remote
Hours: Part-time, approximately 10 hours per week. Shifts are scheduled between 8:00 a.m. and 4:30 p.m., with afternoon and weekend availability required.
Reports To: Customer Experience Supervisor
Classification: Hourly, Non-Exempt
Job Description: The Customer Experience Representative, CX, is responsible for engaging in customer relations regarding our products and responding to questions and concerns via our support email and phone services. This position plays a pivotal role, acting as a regular point of contact with our customers, adding value by responding to our customer’s needs with empathy and solutions. This position also gives the company an understanding of our platform's health by receiving real-time user feedback. CX acts as a liaison to our customers, providing product and service information and resolving problems that our customer accounts might face with accuracy and efficiency.
Requirements:
Wizeline
Wiz
Clipboard
Stratoscope
Ferguson
Dr. Killigan's, Inc.