Key Facts

Remote From:

Full time

Polish, English

Hard Skills

SAP CO Customer Data Management Salesforce Customer Complaint Resolution Customer Information Control System (CICS) Customer Value Proposition Operational Planning Company Administration Sales Forecasting Pipeline Planning +35 more

Other Skills

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Business Acumen
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Technical Acumen
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Digitization
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Customer Service
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Microsoft Office
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Cognitive Flexibility
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Adaptability
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Communication
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Active Listening
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Teamwork
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Detail Oriented
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Willingness To Learn
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Problem Solving

Roles & Responsibilities

Relevant professional education in business administration, customer service, or a related field.
Experience in customer service or administrative roles; B2B sales or supply chain experience is beneficial.
Experience with SAP, MS Office, PROS, Salesforce or comparable systems; strong technical affinity.
Strong teamwork, growth mindset, customer focus, problem-solving skills, and fluency in English.

Requirements:

Manage customer master data and portal administration, including user creation, access rights, and ensuring GDPR/data protection compliance.
Ensure the correct operation of key systems (SAP, Salesforce, PROS); promptly respond to system issues, coordinate fixes, and handle incident management.
Drive digitalization and process improvements; provide operational support to internal partners (KAMs, BSG, Supply, Pricing, Logistics) and handle customer complaints and product claims per bp procedures.
Support business continuity and performance management by ensuring financial delivery for the B2B business; participate in cross-functional bp projects and initiatives.

Job description

Entity:

Supply, Trading & Shipping

Job Family Group:

Sales Group

Job Description:

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Sales Support team in Poland and play a key role in ensuring smooth day-to-day operations, delivering excellent customer service, and supporting the commercial success of the B2B Fuels Business.

This business sells fuel products to a diverse portfolio of business customers across Poland, including transport companies, industrial clients, and resellers.

In this role, you will work locally with the Polish market while being part of a broader European organization, collaborating closely with local and international colleagues as well as cross-functional teams.

The role combines customer interaction with operational and administrative responsibilities, including regular communication with customers via phone and email, as well as back-office activities to ensure efficient and reliable business processes.

The role is performed in a hybrid setup (80/20 on-site/remote).

In this role you will be responsible for:

Management of Sensitive Data & Customer Administration

Coordinate and ensure accuracy of customer master data.

Manage Customer Portal administration, including user creation and access rights.

Ensure full compliance with internal policies, GDPR, and data protection standards.

Process & Operational Management

Ensure correct and efficient operation of all key systems (e.g., SAP, Salesforce, PROS).

Respond promptly to system issues; coordinate fixes and raise when needed.

Handle incident management, solve, and ad hoc operational requests.

Drive and support initiatives to digitalize, streamline, and improve processes.

Collaborate closely with BSG, Supply, Pricing, and Logistics teams.

Provide operational support to internal partners, including KAMs and other groups.

Manage customer complaints and product claims in line with bp procedures.

Make operational decisions in Business Continuity Plan (BCP) situations.

Manage and update customs documentation where applicable.

Support performance management activities to ensure financial delivery for the B2B business.
Participate in bp projects and cross-functional initiatives

What You will need to be successful:

Education

Relevant professional education, ideally in business administration, customer service, or a related field.

Experience

Strong teamwork approach is essential.

Experience in customer service or administrative roles.

Experience in B2B sales or supply chain is beneficial.

GBS / Finance / Supply experience is an advantage.

Technical affinity, ability to understand system‑related topics.

Experience with SAP, MS Office, PROS, Salesforce or comparable systems.

Skills & Competencies

Willingness and openness to learn, grow, and develop new skills (growth mindset).

Open‑minded, flexible, and able to thrive in a dynamically changing environment.

Strong customer focus and commitment to operational excellence.

Solid systems and process understanding with strong problem‑solving skills.

Technical acumen and high attention to detail.

Fluent in English (written and spoken).

At bp, we provide the following environment and benefits to you:

A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
Possibility to join our social communities and networks
Learning opportunities and other development opportunities to craft your career path, including access to LinkedIn Learning, Coursera and GetAbstract
Life and health insurance, medical care package, Employee Assistance Program with psychological and legal support
Additional days off
Equity matching program
And many other benefits

Please read the contenct of the following Internal Reporting Procedure. Reading it signifies confirmation of familiarity with the content of the document. / Proszę przeczytać poniższą „Procedurę zgłoszeń wewnętrznych”. Przeczytanie jej oznacza potwierdzenie zapoznania się z treścią document. BPESE_Procedura_zgłoszeń_wewnętrznych_2024_PL_EN.pdf

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Account strategy and business planning, Business Acumen, Channel marketing activation, customer and competitor understanding, Customer Profitability, Customer promise execution, Customer Segmentation, Customer Value Proposition, Digital Fluency, Internal alignment, Listening, Managing strategic partnerships, market, Marketing strategy and programmes, Negotiating value, Negotiation planning and preparation, Offer and product knowledge, Partner relationship management, Proposition development, Prospecting and pipeline management, Sales forecasting/demand planning, Sector

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.