To apply for this position, you must reside in the Americas, preferably South and Central America. Applications from other locations will be disqualified from this selection process.

We are

a cutting-edge e-commerce company developing products for our own technological platform. Our creative, smart, and dedicated teams pool their knowledge and experience to find the best solutions to meet project needs, while maintaining sustainable and long-lasting results. How? By making sure that our teams thrive and develop professionally. Strong advocates of hiring top talent and letting them do what they do best, we strive to create a workplace that allows for an open, collaborative, and respectful culture.

What you will be doing

You will ensure the Information Security Team's tasks are completed to the expected quality standards and helps bridge the gap between development and security, focusing on learning security methodologies while supporting the broader engineering team's goal of releasing secure products.

Key Responsibilities:

• Review closed tickets by the Information Security Team and ensure that they comply with the defined quality criteria.
• Review new and updated documentation from the Information Security Team and ensure it complies with the defined quality criteria.
• Review the Information Security Team KPIs and implement the defined corrective actions for those that are out of threshold.
• Other quality assurance tasks within the Information Security Team will arise.
• Work with the Information Security Project Manager on any project management support tasks.
• Be a facilitator: Not just pointing out what was wrong, but provide constructive feedback, identify the root cause of the failure, help improve the process, support the team members with the fixing of any mistake (adding missing descriptions, improving documentation), etc.
• Designing, implementing, and maintaining an Artificial Intelligence (AI) knowledge system that uses documented processes to provide consistent, on-demand guidance to the team.
• Propose improvements to achieve better quality and reduce overhead.
• Document new procedures or update existing ones.
• Ensure that documentation is accurate, comprehensive, and delivered on time.
• Creation of reports, some of which are based on the tickets.
• Keep track of tasks assigned to others.
• Engage in ongoing training and professional development to enhance skills and stay current with emerging threats and technologies.
• Share knowledge and expertise with the team to foster a culture of security awareness and continuous improvement.
• Adhere to the organization's different policies.
• Keep your work organized based on tickets (Jira).

Knowledge and skills you need to have

• Have an on-going Bachelor's degree in computer science, telecommunications, or other related academic fields.
• Hands-on experience reviewing operational tickets and process documentation for quality, completeness, and adherence to established policies.
• Understanding of ticket lifecycle management and quality standards in IT teams.
• Hands-on experience building AI-powered knowledge assistants based on structured and unstructured process documentation.
• At least 1 year of work experience in similar roles.
• Excellent writing skills in both English and Spanish.
• Teamwork experience.
• Ability to work independently and as part of the Information Security Team, and can work under minimal supervision.

Technical skills:

• Good networking and cybersecurity foundations will enable you to understand and use the tools we manage, and to confirm whether the documented resolutions are correct.

• Strong written and verbal communication skills in English and Spanish (B2/C1).

Bonus points for the following

Additional requirements, not essential but " nice to have".

• Any Cybersecurity certification.

• Familiarity with IT service management frameworks (e.g., ITIL) and process-driven environments.
• Basic understanding of cybersecurity governance, controls, and risk-based processes.
• Familiarity with security frameworks such as ISO 27001, NIST, or similar.
• Knowledge of common cybersecurity tools (Tenable, Qualys, Acunetix, Burp Suite, OWASP ZAP, CrowdStrike, Cloudflare, Imperva, Splunk, Snort, New Relic, FortiGate, Cisco Firepower, ManageEngine suite of tools, Nmap, Wireshark, Sonarqube, etc.).

Why choose us?

We provide the opportunity to be the best version of yourself, develop professionally, and create strong working relationships, whether working remotely or on-site. While offering a competitive salary, we also invest in our people's professional development and want to see you grow and love what you do. We are dedicated to listening to our team's needs and are constantly working on creating an environment in which you can feel at home.

We offer a range of benefits to support your personal and professional development:

• 22 days of annual leave.
• 10 days of national holidays.
  
• Health Insurance options.
• Access to e-learning platforms.
• Possibility of on-site English classes in some countries, and more.

Join our team and enjoy an environment that values and supports your well-being. If this sounds like the place for you, contact us now!