Role overview

Qualifications

Experience supervising telephony customer service teams (CATI or active telemarketing).
Experience recruiting and training remote teams.
Experience managing operational metrics (productivity, quality, conversion).
Proficiency with remote management tools.

Responsibilities

Lead a remote team of telephone researchers, ensuring productivity, quality, and engagement throughout the operation.
Recruit, train, and monitor a team of telephone researchers.
Manage operational indicators (productivity, quality, conversion rate) and report on performance.
Coordinate with project timelines and ensure proactive issue resolution and clear communication.

Key facts

Remote from: Brazil
Full time
Call Center Agent
Portuguese

Hard skills

Remote Administration KPI Management Business Operations Organizational Structure Empowerment Motivational Leadership

Other skills

Proactivity
Verbal Communication Skills
Team Motivation
Problem Solving

About the company

Workana

With +10 years in the market, Workana is the largest remote work platform for hiring top talent in Latin America. We match great talent with exciting opportunities and we love doing it. We believe remote work promotes equal and unprecedented growth opportunities for both companies and talent. We are proud to contribute to this new way of working by connecting freelancers to unique projects and by matching certified developers with long-term roles. More than 600,000 companies find talent on Workana to move their professional projects forward. Meanwhile, we are helping more than 3 million freelancers develop their professional careers independently. Talent is at the core of what we do. Learn more at www.workana.com

Company details

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

Estamos buscando um(a) Supervisor(a) de Operação CATI para liderar uma equipe remota em um projeto com um cliente com mais de 40 anos de experiência no mercado de pesquisas eleitorais.

O trabalho consiste em recrutar, treinar e acompanhar uma equipe de pesquisadores telefônicos, garantindo produtividade, qualidade e engajamento ao longo da operação.

💡 Buscamos pessoas com experiência em:

Supervisão de equipes de atendimento telefônico (CATI ou telemarketing ativo)
Recrutamento e treinamento de equipes remotas
Gestão de indicadores operacionais (produtividade, qualidade, conversão)
Ferramentas de gestão remota

📌 Detalhes da oportunidade:

Modalidade: 100% remoto
Modelo: Freelancer / Projeto
Carga horária: 40h semanais
Início: conforme cronograma da operação

💰 Remuneração:

R$700 por semana (R$2.800/mês)

🚀 O que esperamos de você:

Liderança estruturada e orientada a metas
Capacidade de manter equipes motivadas em ambiente remoto
Organização e autonomia para gestão da operação
Excelente comunicação verbal e escrita
Postura proativa e foco em solução