Product Manager

About Us

ChargerHelp! Inc., a California-based tech company, offers impactful solutions that power-up the EV ecosystem by providing Reliability as a Service (RaaS), data-driven insights via our EMPWR platform. We pride ourselves on being a trusted partner within our industry. 

In the EVSE landscape, we're not just solving a challenge; we're driving the charge towards a sustainable future. Our mission is crystal clear: maximizing EV charging station uptime to unlock the full potential of mass EV adoption. Through innovation, integrity, and an unwavering commitment to quality and safety, we foster a culture of excellence and trust. If you join us you’ll be part of a dynamic team that’s leading EV reliability. Together, we're not just changing the industry; we’re helping shape the future of transportation and environmental sustainability.

Role Overview

ChargerHelp is seeking an execution-focused Product Manager to own the day-to-day heartbeat of our product: the roadmap, the backlog, the PRDs, and the cross-functional coordination that turns vision into shipped software.

Our CEO leads product strategy and direction. Your job is to make that direction real, sequencing it into a clear, prioritized roadmap, writing tight specifications, keeping engineering unblocked, and ensuring every team that touches the product (Sales, Customer Success, Operations, Field Services) knows what's coming, when, and why.

What You’ll Do

Roadmap Ownership

• Translate the CEO's product direction into a clear, sequenced, quarterly roadmap across software, diagnostics, field enablement, and data products.

• Maintain and communicate the roadmap to all stakeholders: Engineering, Sales, Customer Success, Operations, and executive leadership.

• Apply prioritization frameworks to ensure transparent, data-informed sequencing decisions.

• Manage the backlog end-to-end: grooming, sprint planning, and ensuring engineering always has a clear, unambiguous queue.

• Balance investment across new features, platform improvements, and technical debt in collaboration with engineering leadership.

Product Specifications & Delivery

• Write precise, complete PRDs and user stories with clear acceptance criteria, edge cases, and success metrics for every feature shipped.

• Lead product discovery: customer interviews, usability sessions, field technician feedback and convert insights directly into requirements.

• Partner daily with engineering to clarify scope, resolve ambiguity, and keep delivery on track without creating process overhead.

• Own the full product lifecycle from concept through launch, iteration, and deprecation.

• Define and track product health metrics: uptime, diagnostic accuracy, feature adoption, and operational workflow efficiency.

Cross-Functional Coordination

• Serve as the connective tissue between Engineering, Operations, Sales, Customer Success, and Field Services — ensuring everyone knows what's shipping and when.

• Coordinate product launches end-to-end: release notes, enablement materials, Sales and CS briefings, and customer communications.

• Facilitate weekly product reviews with engineering and bi-weekly roadmap syncs with the executive team.

• Identify and surface cross-functional risks early - technical, operational, and timeline so they can be resolved before they block delivery.

Customer Insight & Market Awareness

• Conduct continuous customer discovery across charging networks, site hosts, utilities, and field technicians to keep requirements grounded in operational reality.

• Monitor the competitive landscape and surface relevant market shifts, regulatory changes, or technology trends that should influence roadmap priorities.

• Provide Sales and Customer Success with product positioning support, FAQs, and competitive talking points aligned to the current roadmap.

Data, Analytics & Experimentation

• Track product usage, uptime metrics, and diagnostic performance ensuring teams have visibility into whether what we're shipping is working.

• Design and run pilots and lighthouse programs to validate product decisions before broad rollout.

• Use data to inform prioritization, measure feature health, and drive continuous improvement cycles.

Compliance & Risk Awareness

• Maintain awareness of EV charging industry standards, cybersecurity requirements, privacy regulations, and accessibility guidelines as they affect product decisions.

• Flag product risk (technical, regulatory, and operational) early and ensure they are surfaced to the CEO and engineering leadership.

• Support build-vs-buy evaluation with structured research and recommendation framing.

Cross-Functional Alignment & Leadership

• Serve as the connective force between Engineering, Operations, Sales, Partnerships, Customer Success, and Finance.

• Facilitate alignment around outcomes, timelines, and responsibilities.

• Establish scalable processes that support transparent communication and cross-functional execution.

• Prepare product updates and roadmap communications for the executive team.