Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Enrollment Management Invoicing Payroll Computation Billing Carrier Management Data Entry Medical Licensing (Health Law) Content Management Systems Benefits Administration Billing +7 more

Other Skills

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Microsoft Excel
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Microsoft Word
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Microsoft Internet Explorer
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Microsoft Outlook
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Professionalism
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Non-Verbal Communication
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Analytical Skills
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Teamwork
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Customer Service
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Organizational Skills
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Associate degree in business/accounting or related field, or High School diploma with 5 years of related experience.
Health and Life license required within 180 days of employment.
3+ years of billing and claims experience.
Advanced computer skills including Microsoft Word, Excel, Outlook, Acrobat, and experience with databases and web-based systems.

Requirements:

Perform data entry, analysis, and file preparation for client benefit deductions and billing reconciliations, including weekly/monthly payroll deduction reconciliations and researching customer concerns.
Assist Sr. Account Managers and Account Managers with back-end production of files and file manipulation, and manage census data to ensure correct employee deductions.
Reconcile carrier premium invoices with payroll deductions, research discrepancies, and coordinate consolidated billing setup (including EasyPay) with the team.
Maintain up-to-date enrollment and demographic data in the billing system by pulling from carrier and Benefit Administration systems; provide timely customer service and resolve tickets with the Benefit Service Center.

Employee Family Protection, Inc.

Human Resources, Staffing & Recruiting

About Employee Family Protection, Inc.

Employee Family Protection is not just our name – it’s what we do. We assist employees in protecting themselves and their families with informed benefit decisions. Our clients value their employees benefit enrollment process, therefore, we are committed to offering valuable benefit advisement, cutting edge enrollment and billing technology, administrative support, proprietary billing solutions, and enrollment services to each client as needed. Our clients are assigned a dedicated team of experts equipped for their workforce’s needs before, during, and after the enrollment process. Over the last 43 years our growing staff has been devoted to holding a place as a national leader in the benefit service industry. Employee Family Protection provides innovative solutions for a better benefit experience.

Company type: SME

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 51 - 200

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Job description

Description

Responsible for data entry, analysis and file preparation as it relates to client benefit deductions and reconciliation for billing including associated customer service; researching customer concerns; payroll deduction/billing/remittance reconciliation.

Assists the Sr. Account Managers and Account Managers with the back-end production of files and file manipulation.
Completes data management of files/census data and ensures proper employee deductions are occurring by completing weekly/month reconciliations of payroll deductions comparing with expected deductions.
Reconcile carrier premium invoices with received payroll deductions. Research and resolve discrepancies.
Coordinate consolidated billing set-up and implementation including EasyPay clients, with the Sr. Account Managers and Account Managers.
Responsible for ensuring the billing system is up to date with enrollment data and demographic information by pulling data from carrier systems and Benefit Administration systems.
Provides timely customer service for client issues. Works with Benefit Service Center to resolve customer service tickets relating to deduction and billing.
Works with Sr. Account Managers and Account Managers to ensure all processes are being followed accordingly for each individual customer.
Other Duties as assigned

Requirements

Associate degree in a business/accounting or related field or High School diploma plus 5 years of related experience. Health and Life license required within 180 days of employment.
3 or more years of billing and claims experience.
Expert computer skills, including Microsoft Word, advanced Excel, Outlook, Acrobat, and Internet Explorer; Web site content management systems; databases; and web-based contact management systems
Excellent telephone, oral and written communication, proof-reading and organizational skills.
Excellent analytical skills and ability to research problems.
Ability to professionally and appropriately communicate with a diverse client base