Key Facts

Remote From:

Arkansas (USA) , Connecticut (USA) , Indiana (USA)

Full time

English

Hard Skills

Data Privacy Laws Benefits Administration Enrollment Management Mental Health Counseling Insurance Law Contact Management Systems Adobe Creative Cloud

Other Skills

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Microsoft Excel
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Microsoft Word
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Microsoft Internet Explorer
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Microsoft Outlook
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Teamwork
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Critical Thinking
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Customer Service
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Detail Oriented
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Physical Flexibility
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Problem Solving

Roles & Responsibilities

High school diploma required.
Active state life and health insurance licenses needed.
Insurance background or voluntary benefits experience preferred.
Proficiency in Microsoft Office and web-based systems.

Requirements:

Educate and communicate benefit programs to employees.
Enroll employees in benefit programs via web or electronic methods.
Maintain confidentiality and adhere to data privacy policies.
Travel extensively for client visits and training sessions.

Employee Family Protection, Inc.

Human Resources, Staffing & Recruiting

About Employee Family Protection, Inc.

Employee Family Protection is not just our name – it’s what we do. We assist employees in protecting themselves and their families with informed benefit decisions. Our clients value their employees benefit enrollment process, therefore, we are committed to offering valuable benefit advisement, cutting edge enrollment and billing technology, administrative support, proprietary billing solutions, and enrollment services to each client as needed. Our clients are assigned a dedicated team of experts equipped for their workforce’s needs before, during, and after the enrollment process. Over the last 43 years our growing staff has been devoted to holding a place as a national leader in the benefit service industry. Employee Family Protection provides innovative solutions for a better benefit experience.

Company type: SME

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 51 - 200

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Job description

Description

Position Summary:

The Benefit Counselor educates client employees about employee benefit programs, communicates available programs to eligible employees, and enrolls employees in elected programs. The position requires extensive national travel.

Essential Functions:

1. Actively participate in case, enrollment, product, and systems training. Through face-to-face, telephonic Benefit Center, and/or web, educate client employees about employee benefit programs. Communicate available employee benefit programs to eligible client employees.

2. Enroll employees in elected programs through web site and/or electronic enrollment.

Accurately and thoroughly complete and submit all applications in compliance with data entry and data privacy policies and regulations. Work assigned days and shifts that may include weekends, evenings, and/or nights. Conduct all business and actions according to highest possible standards or professional conduct. Maintain client and employee confidences and protect confidential and proprietary information obtained in the course of employment.

3. Identify efficiencies and innovative solutions.

4. Other duties as assigned

Requirements

Educational Requirements:

High school diploma required. Active appropriate state life and health insurance licenses required.

Experience Requirements:

Insurance background and/or voluntary benefits experience preferred.

Computer skills, including experience with and knowledge of, Microsoft Word, Excel, and Outlook; Internet Explorer; Adobe Acrobat; databases; and web-based contact management systems. Ability to think critically and act logically to evaluate situations, solve problems and make recommendations. Reliable, professional, attention to detail, able to work with diverse group of clients and staff, ability to work in fast-paced team environment, and flexibility to manage changing parameters and timelines.

Develop and maintain positive relationships with and provide excellent customer service to staff, clients, carriers, and vendors

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