The ideal Peer Warmline Supervisor is a strong, self-driven, dedicated leader who works fully remote, supporting Peer Warmline Specialists and facilitating the daily function of the line. If you are self-disciplined to work from home and wish to serve your peers, we invite you to apply!
About us:
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness, and more.
Day in the Life
Login to helpline applications
Ensure adequate coverage with scheduling and staffing
Debrief with Peer Warmline Specialists at the end of each shift
Implement and enforce policies, procedures, and protocols of the Peer Warmline
Provide supervision and monitoring of calls
Respond to and document incoming Peer Warmline calls/chats/texts when volume of calls is high
Collaborate with other supervisors and leadership
Maintain high level confidentiality while performing all duties
Perform other duties as assigned
What you need to apply
Permanent year-round Michigan residency
High School Diploma or GED equivalent
MDHHS Certified Peer Support Specialist and/or Peer Recovery Coach
Minimum 2 years paid work experience as an MDHHS Peer Support Specialist
Minimum 1 year of supervisory experience
At-home high-speed internet on a private network
A private, HIPAA-compliant, dedicated office space
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.
