Key Facts

Remote From:

Fixed term

English

Hard Skills

Patient Onboarding Recruitment Consultancy Tracking Systems (Geolocation) Logistics Online Databases Marketing Prospect Management Reimbursement Regulations Enrollment Management Educational Materials +7 more

Other Skills

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Communication
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Multitasking
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Time Management
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Teamwork
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Customer Service
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Detail Oriented
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Relationship Building
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Scheduling

Roles & Responsibilities

Experience conducting targeted provider outreach and lead generation
Experience supporting onboarding/enrollment processes and responding to provider inquiries promptly (within 24 business hours)
Strong project coordination and scheduling/logistics management for provider sessions and communications
Ability to track and analyze provider enrollment trends and onboarding timelines to inform scaling strategies

Requirements:

Conduct targeted research and outbound outreach to expand Welltrack Connect's provider network in Colorado and Missouri; identify and qualify prospective providers and group practices
Serve as frontline support for the Flexible Credits program, handling enrollment questions, reimbursement details, technical implementation, and ensuring timely responses (within 24 business hours); coordinate follow-up meetings and onboarding activities
Manage scheduling and logistics for provider information sessions, webinars, and related follow-up communications; contribute to development of provider-facing marketing and educational materials
Track and analyze trends in provider questions, enrollment barriers, and onboarding timelines to inform scaling strategies for the Flexible Credits program

Protocall Services, Inc.

About Protocall Services, Inc.

ProtoCall Services, Inc. is the nation’s leading third-party provider of specialty clinical call-center services and digital tools to the behavioral health field. Formally established in 1992, ProtoCall’s customers include community behavioral health providers, employee assistance programs, university counseling centers, and managed behavioral health organizations. ProtoCall answers calls on behalf of more than 350 organizations who all look to ProtoCall’s call center services and digital tools to provide a level of access and coverage that they typically could not otherwise afford. ProtoCall employs over 200 of the best and the brightest including at least 85 Masters and Doctorate Level clinicians. ProtoCall regularly receives accolades for our outstanding organizational culture. Most recently receiving the "Top Workplace 2022" award for the state of Oregon.

Company type: SME

Founded: 2018

Company size: 201 - 500

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Job description

The Provider Support Specialist (Temp) will provide administrative and outreach support for a short-term project focused on expanding Welltrack Connect’s network of therapists, prescribers, group practices, and mental health clinics. The Specialist will be a key contributor to support multiple new school partnerships and large-scale contracts in two primary states (Colorado and Missouri), focusing primarily on meeting high volume provider recruitment growth and conversion targets. The Specialist will also support provider onboarding and enrollment for Welltrack Connect’s Flexible Credits program.

Opportunities to transition into a permanent salaried position available pending performance.

Provider Support & Network Recruitment

Support network expansion in new partner markets (Colorado and Missouri) by conducting targeted research of local provider landscapes, including online databases, marketing platforms, and other identified community resources, through a combination of email and telephone outreach
Identify and qualify prospective providers and group practices through early-stage outreach and lead generation efforts

Flexible Credits Program Support

Serve as a supportive point of contact for provider inquiries related to Welltrack Connect’s Flexible Credits program, including enrollment processes, participation expectations, reimbursement rates, and technical implementation
Ensure timely responses (within 24 business hours) to provider questions
Conduct outbound outreach and coordinate follow-up meetings to support effective, timely onboarding and engagement of new providers
Manage scheduling and logistics for provider info sessions, webinars, and follow-up communications
Support development of provider-facing programmatic materials, including marketing and educational resources

Data and Analysis

Track and analyze trends in provider questions, enrollment barriers, and onboarding timelines to inform Flexible Credits programmatic scaling strategies