Role overview

Qualifications

3-5 years of industry experience in a technical role
Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.)
Excellent problem-solving and analytical skills with ability to learn new systems quickly
Strong communication skills (written and verbal) to interact effectively with technical and non-technical audiences

Responsibilities

Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB
Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations
Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively
Maintain detailed case documentation and follow established support processes

Key facts

Remote from: India
Full time
Mid-level (2-5 years)
Technical Support Engineer
English

Other skills

Troubleshooting (Problem Solving)
Analytical Skills
Teamwork
Patience
Proactivity
Persistence
Learning Agility
Verbal Communication Skills
Problem Solving

About the company

Yugabyte

Computer Software / SaaS

Yugabyte is the company behind the open source YugabyteDB, a high-performance distributed SQL database for cloud native applications.Built using a unique combination of high-performance document store, auto sharding, per-shard distributed consensus replication and multi-shard ACID transactions (inspired by Google Spanner), YugabyteDB serves both scale-out RDBMS and internet-scale OLTP workloads with low query latency, extreme resilience against failures and global data distribution. As a cloud native database, it can be deployed across public and private clouds as well as in Kubernetes environments with ease.We are backed by top-tier investors including Lightspeed Venture Partners, Sapphire Ventures, Dell Technologies Capital, Alkeon Capital, Meritech Capital, 8VC, Wipro Ventures, and Wells Fargo Strategic Capital. We are hiring across the board in Engineering, Sales and Marketing. Apply on our Careers page: https://www.yugabyte.com/about/careers/GitHub (Apache 2.0): https://github.com/yugabyte/yugabyte-dbDocs: https://docs.yugabyte.comTo discover more, join the Yugabyte Community via our Slack channel and connect with database experts from across the world: https://join.slack.com/t/yugabyte-db/shared_invite/zt-xbd652e9-3tN0N7UG0eLpsace4t1d2A

Company details

Company typeScaleup

IndustryComputer Software / SaaS

Company size201 - 500

Links

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Job description

At Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for cloud-native apps. Resilient, scalable, and flexible, it runs on any cloud and enables developers to become instantly productive using well-known APIs.We are looking for talented and driven people to join us on our ambitious mission and help us build a lasting and impactful company.The transactional database market is estimated to grow to $64B by 2025. YugabyteDB is cloud-native by design, has on-demand horizontal scalability, and supports geographical distribution of data using built-in replication. This means that we are well-positioned to meet market demand for geo-distributed, high-scale, high-performance workloads.

Join the Database Revolution at Yugabyte.

Modern applications need a cloud-native database that eliminates tradeoffs and silos. YugabyteDB retains the power and familiarity of PostgreSQL by pairing its trusted API with a precision-engineered, distributed, cloud-native architecture. Even better, it’s 100% open source. Many of the world's leading enterprises are migrating from legacy RDBMSs (like Oracle, SQL Server, and DB2) to YugabyteDB, to meet their mission-critical app demands.

Job Title: Technical Support Engineer
Location: Remote (APJ timezone)

About Yugabyte
Yugabyte is the company behind YugabyteDB, the open-source, high-performance, distributed SQL database for powering global, internet-scale applications. We are passionate about delivering exceptional customer experiences while advancing the boundaries of database technology.

Role Overview
We are seeking a Technical Support Engineer to join our growing Customer Support organization. While prior support experience is valuable, it is not a strict requirement — we’re looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture.

The ideal candidate will work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB.

Key Responsibilities

Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
Maintain detailed case documentation and follow established support processes.
Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.
Participate in a global on-call rotation, providing after-hours and Week-off support when assigned.

What We’re Looking For

Experience: 3-5 years of industry experience in a technical role.
Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.
Proactive, customer-first mindset, with patience and persistence when resolving issues.
Ability to work independently in a fully remote environment while collaborating across global teams.
Logistics & Schedule

Work Hours: This position is aligned with early morning IST hours.
Weekend Schedule: This role requires weekend coverage. You will have two fixed, consecutive weekdays off (e.g., Tuesday-Wednesday).

Nice to Have (but not required)

Experience in a technical support, customer success, or DevOps/SRE role.
Familiarity with open-source software and community-driven projects.
Knowledge of PostgreSQL or other relational databases.

Why Join Us?

Work on cutting-edge database technology used by top enterprises worldwide.
Collaborative, growth-oriented team culture that values learning and innovation.
Flexible remote work environment with strong work-life balance.
Competitive compensation and benefits.

Due to the Proclamation, “Restriction on Entry of Certain Nonimmigrant Workers”, which went into effect on September 21, 2025, at this time we are no longer able to sponsor new H-1B visa petitions filed after September 21, 2025 for new hires. We are still able to consider candidates who require H-1B extensions, changes of employer, or other types of work authorization.

Equal Employment Opportunity Statement:

As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.

To review Yugabyte's Privacy Policy please visit Yugabyte Privacy Notice.