Post-Sales Account Manager

🚀 About Awesomic

We are a web app that matches businesses from around the world with the best-fit talents using an AI-driven algorithm. Since our founding in 2020, we’ve completed 14,000+ tasks for 4,000+ clients, including Reface, Lift99, SilviaTerra, Y Combinator startups, and various VC funds.

Now Hiring: a Post-Sales Account Manager to become a trusted partner to our clients, nurturing long-term relationships, driving value, and unlocking growth opportunities. If you're proactive, commercially minded, and passionate about helping customers succeed beyond the sale, we’d love to meet you!

Location: Remote in Latin America or Portugal.

🧑‍💻 What You'll Do:

• Own post-sales relationships with a portfolio of clients, ensuring their success and growth with Awesomic.

• Act as the strategic point of contact for clients after onboarding—guiding them, identifying opportunities, and building loyalty.

• Proactively identify expansion opportunities (upsell/cross-sell), work closely with sales and product to drive value.

• Conduct regular check-ins and strategic reviews with clients to understand business goals and align service offerings.

• Maintain CRM hygiene and track key metrics related to client growth, satisfaction, and retention.

• Build strong relationships with decision-makers to become a trusted advisor.

• Monitor client usage, identify friction points, and solve issues before they escalate.

• Educate clients on features and new services that add value to their workflow.

🧑‍🚀 About You:

• 3+ years as an Account Manager, Creative Project Manager—preferably in a startup, outsourcing, or creative agency setting.

• Fluent in English.

• Strong commercial acumen with a proactive, sales-oriented mindset—you love spotting opportunities and going after them.

• Highly organized and independent: you thrive in fast-paced environments and take full ownership of client outcomes.

• Exceptional communication and interpersonal skills—you build trust fast and tailor your style to diverse client types.

• Familiar with tools like HubSpot.

• Strong psychological maturity to handle challenging or high-pressure situations with resilience and professionalism.

💎 What's on us:

• You’ll join the coolest community of goal-driven people who love what they do and are ready to change the game with innovative decisions;

• You’ll have the opportunity to work closely with Roman Sevast and Stacy Pavlyshyna, Founders of Awesomic, YC alumni, and Forbes 30 Under 30 honorees;

• You’ll have unlimited prospects to develop as a professional;

• You'll benefit from a mental health support program, a work laptop (MacBook), unlimited vacation days, coverage for courses and other learning activities, health insurance, and the ability to work in a hub in Warsaw, Kyiv, or Lisbon or remotely.

We'd love to meet our new Post-Sales Account Manager soon! 😎