Customer Success Manager - Autodesk Forma DACH

Customer Success Manager, Autodesk Forma - DACH

Position Overview 

We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry. 

Reporting to the Manager of Construction Customer Success, you will build lasting and meaningful relationships with some of the largest AECO organisations in the Dach region. You will develop and manage the Customer Success Plan and partner with the Sales Executive to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Forma (Autodesk Construction Cloud) platform and documenting value delivered. 

Responsibilities  

• Be accountable for the relationship health of a selected portfolio of accounts 

• Develop Customer Success Plans, with documented value delivered 

• Improve Autodesk Forma Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and functionality in use 

• Mitigate any churn risk and guide expansion discussions 

• Become an expert in our Autodesk Forma Platform, in current functionality and roadmap 

Minimum Qualifications  

• 5+ years’ experience in the Construction Industry or Construction Technology Industry - (i.e. Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager) 

• Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction Technology

• Autodesk Forma Platform or similar CDE and Construction/Project Management solutions knowledge

• Experience communicating the value of technology and its features to customers 

• German language proficiency at a professional level (written and spoken)

• Ability to travel when required 

• Experience in building face-to-face relationships with customers 

About You 

You are passionate about digitisation and progress in the construction industry.

You are comfortable proposing and building processes that will allow our organisation to grow, and collaborate with numerous team members, both internally and externally on site or in the board room.

You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investment.

Confidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussions.

Excited by technology and happy to get into the product detail.

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

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