Key Facts

Remote From:

Freelance

Expert & Leadership (>10 years)

English

Hard Skills

Auditing Employee Relations Employee Relations Employment and Labor Laws Legal Risk Case Management Systems HR Data Warehouse Standard Operating Procedure HR Regulations Performance Management +5 more

Other Skills

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Decision Making
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Communication
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Negotiation
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Personal Integrity
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Relationship Building
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Emotional Intelligence

Roles & Responsibilities

10+ years of HR experience with at least 5 years in Employee Relations and 3+ years in an HRBP/Generalist role
Bachelor’s degree in Human Resources, Industrial Relations, or a related field; Master’s degree or certifications (e.g., PHR, SHRM) is a plus
Experience supporting a workforce of up to 2,000 employees and managing large-scale audit programs to strengthen HR operations
Strong communication, negotiation and stakeholder management skills with data-driven decision-making

Requirements:

End-to-end case management of grievances, workplace conflicts and policy violations from intake to final resolution
Regulatory compliance: ensuring adherence to regional labor laws and global internal policies
Lead complex investigations into harassment, discrimination, retaliation and misconduct
Design, manage and enforce internal/external HR audit programs and SOPs across the ER lifecycle, and collaborate with HRBPs on corrective actions and PIPs

Job description

Who are we and what do we do?

BrowserStack is the world's leading software testing platform powering over two million tests every day across 22 global data centers. BrowserStack's products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environments—devices, browsers, operating systems, and versions. We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer.

BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision of becoming the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation in June 2021.

At BrowserStack we solve real problems—each day is a unique challenge and an opportunity to make a difference. We strive to be open, transparent, and collaborative, so no feat is too big to achieve. BrowserStack is an extension of its people and a place where they can grow both professionally and personally. To that effect, we’re humbled to be recognized by leading organizations around the world:

BrowserStack is Great Place to Work-Certified™ 2020-21
Named “SaaS Startup of the Year” in 2022 by SaaSBOOMi
Ranked in Forbes Cloud 100 in 2021 - for the second time
Featured in LinkedIn Top Startups India 2018

Location: This is a fully remote position, open to candidates residing anywhere in India.

Role in a nutshell:

An experienced HR professional with more than 10 years in Employee Relations, skilled in handling complex workplace issues and supporting a culture of fairness, trust and compliance. Known for sound judgment, data-driven decisions and the ability to build strong relationships with leaders to support a healthy and compliant work environment.

Desired experience:

10+ years of HR experience with at least 5 years focused on ER and 3+ years in an HRBP/Generalist capacity.
Strategic Oversight: Proven track record in managing large-scale audit programs and strengthening HR operations through rigorous compliance reviews.
Process Excellence: Demonstrated ability to draft and implement SOPs that improve efficiency and mitigate legal risks.
Integrity & Maturity: Unique emotional maturity and the ability to act as a culture champion in sensitive situations.
Scale: Hands-on experience supporting a workforce of up to 2,000 employees.
Communication: Exceptional negotiation and stakeholder management skills.
Bachelor’s degree in Human Resources, Industrial Relations, or a related field. A Master’s degree or relevant certifications (e.g., PHR, SHRM) is a plus.

Employment Terms

Nature of Role: This is a Fixed-Term Hire (FTH) for a duration of 12 months.
Future Scope: Based on performance and organizational requirements, this role is eligible for conversion to a permanent position or extension beyond the initial term.

What will you do?

End-to-End Case Management: Handling grievances, workplace conflicts and policy violations from intake to final resolution.
Regulatory Compliance: Ensuring strict adherence to regional labor laws and global internal policies.
Complex Investigations: Leading high-stakes investigations into harassment, discrimination, retaliation and misconduct.
Audit Program Management: Leading the design and execution of internal and external HR audit programs to identify risks and ensure 100% adherence to statutory requirements.
Driving SOPs: Developing, streamlining and enforcing Standard Operating Procedures (SOPs) across the ER lifecycle to ensure consistency, scalability and operational excellence.
Stakeholder Partnership: Collaborating with HRBPs on corrective actions, performance improvement plans (PIPs) and behavioral concerns.
Global Mobility: Overseeing the compliance and documentation for international transfers and immigration requirements.