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Sr. Corporate Travel Advisor

Key Facts

Remote From: 
Full time
Senior (5-10 years)
English

Other Skills

  • •
    Internet Research
  • •
    Quality Control
  • •
    Professionalism
  • •
    Client Confidentiality
  • •
    Calmness Under Pressure
  • •
    Communication
  • •
    Teamwork
  • •
    Critical Thinking
  • •
    Customer Service
  • •
    Detail Oriented
  • •
    Reliability
  • •
    Verbal Communication Skills
  • •
    Creativity
  • •
    Problem Solving

Roles & Responsibilities

  • Minimum of 5 years Corporate Travel Advisor experience
  • Proficiency in GDS systems (Sabre experience preferred)
  • Strong communication and customer service skills
  • Working knowledge of Google Workspace and internet research/tools

Requirements:

  • Process air, rail, car, and chauffeured transportation bookings for domestic, international, and group travel with high accuracy and efficiency
  • Utilize GDS and company tools (Booking Builder, Groundspan, rate desks, disruption dashboards, omnichannel platforms) to manage itineraries and disruptions while maintaining SLA standards
  • Interpret and validate fare quotes from multiple sources (GDS, online platforms, consolidators); ensure compliance with corporate travel policies; promote preferred vendors
  • Deliver proactive, high-touch customer service; stay current on industry trends and contribute to operational efficiency while maintaining confidentiality

Job description

This position reports to: Manager Operations, Corporate Travel

Overview: At Atlas Travel & Technology Group, our purpose is to Stand-Up, Stand-Out. To do something every day that makes the next day better for all. We value creativity to build new paths forward, collaborate respectfully, have the drive to get up and do it, open ourselves to grow, do what we say, love what we do, and have fun along the way. This is who we are, our culture. 


A Sr. Corporate Travel Advisor is responsible for delivering high-touch, end-to-end travel management services for executives and corporate clients, often handling complex domestic and international itineraries. This role requires advanced expertise in global travel logistics, fare construction, and travel technology, along with the ability to anticipate client needs and provide proactive, consultative solutions.


The advisor serves as a trusted resource, ensuring seamless coordination of air, hotel, rail, and ground transportation while adhering to corporate travel policies and service level agreements. Success in this role depends on strong problem-solving skills, attention to detail, and the ability to perform under pressure, particularly when managing disruptions or last-minute changes.


In addition to booking and itinerary management, the Sr. Corporate Travel Advisor maintains up-to-date industry knowledge, leverages preferred vendor programs, and consistently delivers exceptional customer service. This role often includes optimizing processes and contributing to overall operational efficiency while maintaining the highest standards of professionalism and confidentiality.


This position is working on a dedicated account, hours Monday - Friday 8:30am - 5:00pm ET.


Responsibilities and Duties: 

  • Process air, rail, car, and chauffeured transportation bookings for domestic, international, and group travel with a high degree of accuracy and efficiency
  • Utilize company-supported tools and systems, including GDS, Booking Builder, Groundspan, rate desks, disruption dashboards, omnichannel communication platforms, and online booking tools
  • Ensure compliance with corporate and account-specific travel policies
  • Maintain strict confidentiality while adhering to security and PCI standards
  • Interpret and validate fare quotes using multiple sources, including GDS, online platforms, and consolidators
  • Promote preferred vendors and support account-specific travel programs
  • Stay current on industry trends, vendor updates, and new travel products
  • Meet and maintain service level agreement (SLA) standards, including response time, quality, and proper use of profiles and quality control systems
  • Consistently achieve a benchmark of 200+ transactions per month
  • Complete required annual training and maintain professional development standards
  • Deliver exceptional, value-added customer service and document contributions
  • Maintain professionalism in all client and team interactions
  • Requires a minimal amount of travel


Skills/Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to collaborate effectively within a team environment
  • Proficiency in GDS systems, with Sabre experience preferred
  • Strong communication and customer skills
  • Solid global geography knowledge and ability to utilize geographic resources effectively
  • Working knowledge of Google Workspace (Docs, Sheets, Calendar, etc.)
  • Strong problem-solving and critical-thinking abilities
  • Highly detail-oriented with excellent organizational skills and strong follow-through
  • Proven customer service experience

 

Core Competencies: 

Core Competencies identify behaviors and skills all employees are expected to demonstrate to carry out the mission and goals of the company

  • Initiative and Creativity
  • Judgement
  • Cooperation / Teamwork 
  • Quality of Work
  • Reliability 
  • Support of Diversity


Education and/or Experience:

  • Minimum of 5 years Corporate Travel Advisor experience


PC Skills:
Internet searching, Google Workspace, industry tools 

Language Skills:
Ability to communicate in standard business English both written and spoken. Ability to read and comprehend simple instructions, correspondence and memos. Ability to effectively present information in one-on-one, small group situations to customers, clients and other employees of the organization.

 

Physical and Mental Demands: 

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
  • Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
  • Requires ability to move about to access file cabinets, office equipment, etc.
  • Requires ability to operate a computer, telecommunication devices and other office equipment for prolonged periods of time throughout the work day.
  • Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.
  • Requires the ability to perceive the nature of sounds. Hearing is important for those activities that require the ability to receive detailed information through oral communication, in person or via telephone, and to make fine distinctions in sound.
  • Requires clarity of near vision. This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and others.
  • Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.


Travel (for positions requiring travel):

  • Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a remote environment.




This position is working on a dedicated account, hours Monday - Friday 8:30am - 5:00pm ET.

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