General Information:
Job Title: WMS Scale Consultant
Location: Bangalore, India
Job Type: Full-Time
Reporting Line: COO of the company
About Fulfillment IQ (FIQ):
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.
Role Overview:
We are looking for a Manhattan SCALE WMS Consultant (Mid-Senior Level) with strong SQL expertise to support WMS implementations, system enhancements, and operational optimization initiatives.
This role is ideal for someone with 3–5 years of hands-on experience in Manhattan SCALE who can work across configuration, data analysis, and support activities, while collaborating closely with senior consultants and cross-functional teams.
Key Responsibilities
WMS Implementation & Support
- Support Manhattan SCALE WMS implementations, including configuration, testing, and deployment activities
- Participate in design workshops and assist in translating business requirements into system configurations
- Assist in multi-site rollouts, upgrades, and enhancements
SQL & Data Analysis
- Write and optimize SQL queries to support reporting, troubleshooting, and operational insights
- Work with PL/SQL and reporting tools (SSRS or similar) to generate reports and dashboards
- Analyze system and operational data to identify trends and improvement opportunities
Operations & Process Support
- Support warehouse operations across inbound, outbound, and inventory processes
- Assist in identifying and implementing process improvements and workflow optimizations
- Help maintain system accuracy and data integrity
Integration & Technical Support
- Support integrations with ERP, TMS, and warehouse automation systems (MHE)
- Assist in troubleshooting system and integration issues
- Work with senior team members to resolve complex technical challenges
Testing & User Support
- Participate in UAT, system testing, and validation activities
- Support end-user training and post-go-live stabilization
- Provide ongoing support to warehouse and operations teams
Required Skills & Experience
- 3–5 years of experience in Manhattan SCALE WMS implementation or support
- Strong working knowledge of SQL / PL-SQL and reporting tools (SSRS or similar)
- Basic understanding of warehouse operations (inbound, outbound, inventory)
- Experience supporting system integrations and data flows
- Strong analytical and problem-solving skills
- Good communication skills and ability to work in a team-oriented environment
Preferred Qualifications:
- Exposure to end-to-end WMS implementations or site rollouts
- Experience working in logistics, supply chain, or 3PL environments
- Familiarity with automation/MHE integrations
- Ability to work in client-facing or cross-functional roles
What Success Looks Like in the First 90 Days
30 Days
- Understand system architecture, warehouse workflows, and current implementations
- Get familiar with SCALE configurations, SQL queries, and reporting structures
- Support ongoing project activities and issue resolution
60 Days
- Contribute to configuration changes, testing cycles, and reporting enhancements
- Independently handle basic SQL queries and data analysis tasks
- Actively support warehouse operations and troubleshooting efforts
90 Days
- Take ownership of specific modules or workstreams within SCALE
- Deliver improvements in reporting, data accuracy, or process efficiency
- Become a reliable contributor to implementation and support activities
Key Performance Indicators (KPIs):
- System Accuracy & Data Quality
- SQL Query Efficiency & Reporting Support
- Issue Resolution Time
- Contribution to Implementation Milestones
- Operational Support Effectiveness
Why You’ll Love Working Here:
At Fulfillment IQ, we don’t just build supply chain solutions—we build careers, friendships, and unforgettable experiences. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.
Here’s what makes working with us a rewarding experience:
Work That Matters
- Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won’t just meet expectations, it’ll set new ones.
Career Growth That Matters
- We’re serious about growth.
- Whether it’s training, mentorship, or new challenges, we’ll help you go from good to exceptional.
Flexibility to Thrive
- Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.
We Celebrate You
- From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events.
A Collaborative Culture
- Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.
Perks you’ll appreciate:
- Employee Health: In addition to the statutory Employees' State Insurance (ESI), we provide a comprehensive private health insurance plan for you and your family.
- Time Off: Our time-off policy includes statutory leave entitlements like earned leave and casual leave, as well as sick leave and public holidays.
- Retirement: We provide retirement savings through mandatory contributions to the Employees' Provident Fund (EPF), in addition to other company-offered plans.
- Professional Growth: We provide a dedicated learning and development budget to support your career growth.
- Flexible Work: We offer flexible work schedules and remote work options.
- Perks: We provide reimbursements for business travel, internet, and workstation expenses, as well as anniversary rewards and employee stock options (ESOP), where applicable
- Community engagement: You can participate in team events and in-person organizational meetups.
Life at Fulfillment IQ:
Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity for employer. We celebrate diversity and inclusivity and are committed to creating a culture of equitable opportunities for all employees.
Learn More About Us:
Website: fulfillmentiq.com
LinkedIn: Fulfillment IQ
Spotify: eCom Logistics Podcast Spotify
YouTube: eCom Logistics Podcast YouTube
