Quality Control Analyst II (Mortgage Claims Filing) - Remote

We are seeking to fill the role of Quality Control Analyst II. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

• Conduct quality control audits; evaluate loans utilizing the system of record and all available documentation; ensure compliance to federal, state, investor and/or client guidelines in a timely manner.
• Conduct sustainability testing and compliance monitoring. Analyze results to identify gaps and work with various departments for resolution. Provide monthly summary and reporting to management.
• Establish and maintain open lines of communication with various departments and levels of management within the organization and act as point of contact for internal and external resources.
• Research issues and questions leveraging all available tools, including, ALLRegs, Agency/Investor guidance such as Handbooks, internal policies and procedures, contacting subject matter experts, law firms, county offices, and supporting vendors to obtain necessary information for resolution.
• Report systemic issues and process gaps and breakdowns. Track, resolve, and ensure appropriate actions are taken to log findings in the appropriate system, notating detailed explanation of the issue and resolution.
• Develop and/or update quality control guidelines and documentation as necessary to comply with changes to internal policies and procedures, and federal, state, investor, and/or client guidelines.
• Assist Management in completing quality reviews for junior team members, preparing reports, special projects. Under supervision, assist with implementation of departmental projects or initiatives and attend department meetings and project planning sessions and handle issues and escalations as needed.
• Monitor regulatory updates as published to determine impacts to Quality Control and make recommendations on necessary updates to processes and questionnaires. Review monthly questionnaire updates and make recommendations on implementation.
• Assist with the Quality Control team’s cross-training activities to ensure adequate coverage for all functions.
• All other duties as assigned.

Required Skills and Qualifications
• High School Diploma or equivalent required.
• 2-4 years of quality control experience in Mortgage Servicing or Mortgage Banking.
• Knowledge of state and federal laws and regulations applicable to mortgage and consumer lending.
• Excellent verbal and written comprehension and communication skills required.
• Excellent Microsoft Office to include Word, PowerPoint, and Excel.
• Ability to collaborate in a team environment with peers, company managers, and customers to attain common goals.
• Attention to detail and excellent problem-solving/problem analysis skills.
• Ability to read legal terms and conditions and understand their meaning and how it applies to work processes.
• Ability to read, interpret, and analyze accounts and records of a complex, detailed, and reoccurring nature.
• Ability to work independently with minimal direction and effectively meet deadlines.

Desired Skills and Qualifications
• 2+ years of project management experience
• Experience in conducting business with offshore vendors.
• Experience with Black Knight LoanSphere and/or other MSP systems.
• Experience with loan document imaging (Ice Data & Document Automation) and quality control systems (ACES).

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $19.33-$28.89 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS

WHO WE ARE
About us …
LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONS
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.