ACCOUNT COORDINATOR

DELIVER SERVICE

• Develop, nurture, and sustain professional relationships with internal partners and teams by communicating well.
• Demonstrate mature abilities to prioritize duties to their specific need so that trust is earned as a result of our services and processes.
• Act as an internal liaison with billing and implementation.
• Assessing client requirements and ensure these are met.

ESPRIT DE CORPS

• Take pride in our work as we deliver service that is customized to our Client's needs.
• Support the renewal process technically, analytically, and creatively by initiating and collaborating with account management, product, and internal service departments throughout the process.
• Generate and utilize system reports to review, audit, analyze, reconcile and share data internally with the account management team, technical implementation, and billing regarding all aspects of census data, data integration, enrollments, terms, and plan changes.
• Provide recommendations to account management and internal departments regarding process changes, plan changes, automation, billing, etc.
• Participate/support new business as an agent providing a quality service experience
• Partner with Implementation, Marketing, Business Innovation, Account Management, Billing, and Claims in presentations, processes, submissions, projects, reconciliations, and quality assurance.

BRING GUSTO

• Assist and support customer-centered meetings with internal teams regularly to assess and keep abreast of any escalating service, billing, product, or claim issues.
• Execute effective and timely resolutions demonstrating an ability to manage all facets of the problem/situation while advocating for the Client's interests.
• Keep internal teams informed of pertinent changes, billing or enrollment issues, quality audit information, and findings, etc.

BE EXPERTS

• Achieve quality client services by contributing information and data analysis to strategic plans and reviews; preparing and completing action plans; identifying and resolving problems; completing audits; determining system improvements, and assist in implementing change.
• Demonstrate expert knowledge by clearly articulating audit results and findings, system validation and testing and review, and procedures in verbal and written communication.

OWN IT

• Own the service experience of our Client at the Account Management level by working with the internal teams and partners as required to ensure issues are resolved promptly and accurately, meeting the customer's expectations
• Respond to internal escalated issues and communicate resolution well.

• Highly motivated self-starter with the ability to accomplish and manage multiple priorities independently and simultaneously
• Ability to work as a team player with a committed, positive approach to working through adversity
• Strong organizational, project, and time management skills, with extreme attention to detail
• Critical thinking skills with the ability to use logic and reasoning to identify deficiencies or other concerns
• Ability to adhere to and meet deadlines
• Accountable and delivers on commitments
• Exceptional communication skills, both in the verbal and written word, necessary to communicate with clients, carriers, and prospects concerning employee benefit lines of coverage
• Able to grasp and understand internal systems and processes, specifically as it relates to billing/reconciliation and implementation (new groups & renewals)
• Advanced knowledge of Microsoft Office Products Outlook, Word, and Excel; basic working knowledge of PowerPoint and Adobe
• A curiosity that is lived out through data analysis
• Solution-focused and Client driven

• Bachelor's degree or equivalent education and related experience
• Three to five years of experience in the group medical insurance field or medical billing
• Five years of experience in Health insurance administration and/or payroll-cycle benefit plan administration and billing/premium processing for employer groups
• Preferred: Licensed Health and Life Agent in the State of Texas.

Additional details

• Business Travel: Travel is less than 10%
• Physical Requirements: Ability to lift 25 pounds
• Job Type: Full-time