Key Facts

Remote From:

Full time

English

Hard Skills

Prior Authorization Electronic Medical Record Patient Education And Counseling Electronic Referrals Medical Record Management Care Coordination Referral Marketing Nuclear Medicine Electronic Referrals Magnetic Resonance Imaging +3 more

Other Skills

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Communication
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Time Management
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Teamwork
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Customer Service
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Detail Oriented

Roles & Responsibilities

Experience coordinating insurance authorizations and referrals
Proficiency with electronic medical records (EMR) and patient management systems
Strong communication and follow-up skills
Understanding of authorization processes for external providers and advanced imaging services

Requirements:

Assess needs for insurance authorization of referrals and obtain such authorization when indicated; gather and submit necessary documentation to applicable providers
Coordinate follow-up to ensure referred patients are scheduled appropriately and that related documentation is forwarded to the originating Medical Clinic
Process referrals to external providers and to advanced diagnostic imaging services (CT, MRI, Nuclear Medicine)
Adeptly use electronic medical record and patient management systems to coordinate service provision across Medical Clinics and Hospital Departments, and handle inquiries

Job description

Who You’ll Join:

At Santiam Hospital & Clinics, we believe exceptional patient care starts with a supportive and inclusive work environment. We empower every team member by providing access to advanced medical technology and continuous professional development. Join our collaborative culture, where your contributions are valued and your growth is encouraged.

As an Authorization Coordinator, you bridge the gap between diagnosis and treatment. You manage the end-to-end referral process, securing approvals for external specialists and advanced imaging (CT, MRI, Nuclear Medicine) while ensuring all medical documentation meets insurance standards.

You aren't just a coordinator; you are a facilitator of care. By managing high-volume communications and tracking operational data within the EMR, you ensure patients get to the right clinic without delay, seamlessly integrating services across hospital departments.

Take the next step in your healthcare career—apply today and bring your expertise to Santiam Hospital & Clinics, recently honored as 2025’s Best Hospital in the Willamette Valley!

Position Schedule: Monday – Friday, 8:00 – 5:00 pm (Remote)

What You’ll Do:

Assess needs for insurance company authorization of referrals and obtain such authorization when indicated.
Collect Medical Clinics documentation necessary for referral provision and submit such documentation to applicable providers.
Provide follow-up to ensure that every referred patient is scheduled appropriately.
Provide follow-up to ensure that documentation about every given referral patient appointment is forwarded to the Medical Clinic where referral was initially requested.
Compile referral statistics and report such statistics as directed by Medical Clinics Operations Manager.
Process all Hospital Medical Clinics requests for patient referral to external providers.
Process all Medical Clinics requests for patient referral to advanced diagnostic imaging services, including computed tomography, magnetic resonance imaging, and nuclear medicine imaging.
Appropriately answer, transfer, and document internal and external telephone calls, providing information and feedback to Medical Clinics Department Staff and Medical Staff.
Participate in Department Performance Improvement activity as directed by Medical Clinics Director.
Coordinate service provision with that of Medical Clinics and Hospital Departments.
Adeptly use electronic medical record and patient management system.