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SDET - I

Role overview

Qualifications

  • 2-4 years of relevant SDET/QA experience with strong knowledge of manual testing concepts and tools, and ability to work in a fast-paced environment.
  • Experience in API testing and scripting languages (e.g., Python); exposure to Behavior Driven Development (BDD) platforms is a plus.
  • Proficiency in test planning, creating test cases, test preparation, and test execution; passion for quality and learning new technologies.
  • Bachelor's degree in Computer Science or a related Engineering field; excellent written and verbal communication.

Responsibilities

  • Testing of AI-based conversational products
  • Monitoring and improving the quality assurance process to ensure adherence to agreed standards and procedures
  • Providing a high level of data quality awareness across multiple teams
  • Evaluating and identifying where enhancements in model accuracy are required

About the company

Netomi logo

Netomi

Netomi helps companies deliver higher quality customer experiences at scale with AI. If customer service is not a priority, you don't have to read any further. Warner Bros, Westjet, and HP trust Netomi's AI-first customer service platform to deliver eye-popping results. Doing this all while significantly reducing cost. Netomi is building the first Relationship Operating System and its three main benefits for companies are: - Industry-leading resolution rates (automatically resolves 80% of routine customer service inquiries) - Improved resolution time - Increased customer satisfaction and support quality People love our patented, no-code platform, which works across messaging, chat, email and voice. The platform also understands 100+ languages - Β‘QuΓ© bueno! Netomi is based in San Francisco and has offices in Toronto, New York, and India. Want to work from your home office? We have remote options as well! We can't hire fast enough, join this incredible team today!

Company details

Company typeScaleup
Company size51 - 200

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Job description

About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

Job Description:
 
We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!
 

Job Responsibilities
  • Testing of AI based conversational products
  • Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed
  • Providing a high level of data quality awareness across multiple teams
  • Evaluating and identifying where enhancements in accuracy of models are required
  • Detailed testing feedback preparation to help the team to improve AI models

  • Requirements
  • Good focus for delivering high quality products and passionate about learning new technologies
  • Should have passion for Manual  & Automation Testing, Test Planning, Test Cases, Preparation and Execution
  • Should have experience in API testing and scripting languages, like Python
  • Good to have working experience on BDD (Behavior Driven Development) platform
  • Bachelor in Computer Science or related Engineering field
  • 2-4 years of relevant experience
  • Should understand testing requirements related to the current project/product
  • Ability to work in a fast-paced and dynamic work environment
  • Excellent knowledge of Manual Testing concepts and tools
  • Exposure to New technology, Problem solving skills, Self-motivated and self-starter, work independently
  • Learning attitude and confident on the QA related Processes
  • Knowledge in any Database (MySql, etc) is a plus
  • Excellent written and verbal communication
  • Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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