Soho Support Coordinator - Bedrooms - Remote/Miami Based

The role…

We are looking for an experienced full time Coordinator to join our Soho Support Team. This position would suit someone with experience in room reservations, who is adaptable and thrives in a fast-paced working environment.

Main Duties

• To effectively handle all incoming calls and email enquiries for room reservations for Soho House properties in the Americas, converting enquiries to bookings and in line with mystery shop guidelines.
• Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
• To be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business.
• To ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation and providing service excellence.
• To undergo any training needed to achieve the above responsibilities
• To work to agreed KPIs and adhere to company policies and procedures, whilst delivery service excellence in line with the Soho House ethos.

Required Skills/Qualifications

• Previous experience in a Reservations Agent role or similar - telephone based customer service experience essential.
• Previous experience with Opera essential
• Excellent attention to detail and administration skills
• Previous experience of working with high profile/VIP guests
• Experience of working in a 5 star/luxury hotel
• Problem solving skills and previous experience of managing complaints efficiently
• Excellent reading, writing, and oral proficiency in the English language
• Excellent time management skills with the ability to prioritize tasks and meet deadlines
• Sufficient knowledge of Microsoft Office

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.